El Pollo Loco names brand's 1st chief people officer

August 29, 2018

El Pollo Loco has named its first chief people officer, hiring Jennifer Jaffe,  a former cosmetics HR chief to serve in the role. assumes the role of senior 

KFC's new training reality: Technology fit to the global market

by S.A. Whitehead — Food Editor, Net World Media Group

In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in…

KFC cuts back-of-house training time 75% in North American tests

by S.A. Whitehead — Food Editor, Net World Media Group

KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to…

Church's, Sonic, Little Caesars agree to delete no-poach clauses in US

August 21, 2018

Employees at 15,000 U.S. restaurant locations just got more latitude in changing jobs and possibly even gaining promotions. Eight chains agreed this week to…

MOD Pizza CEO finds workforce wealth in marginalized workers

by S.A. Whitehead — Food Editor, Net World Media Group

MOD Pizza CEO Scott Svenson sits down with Pizza Marketplace Editor Shelly Whitehead to provide some background on how some of society's most marginalized…

University of California launches culinary arts program

August 15, 2018

Today, a culinary career can be a ticket to fame for the right personalities and that's, in part, why an increasing number of well-regarded schools are…

Study: Most QSRs aren't 'cool' — why that's a problem

by S.A. Whitehead — Food Editor, Net World Media Group

Here's the bad news for QSRs: Most brands are not cool. That's the conclusion that research consultancy, Magid, recently came to after surveying 6,800 diners…

QSR discrimination, harassment claims prevention: 5 steps QSR leaders should take

The restaurant industry and its workers are the subject of more sexual harassment claims than any other industry, according to a recent Harvard Business Review…

McDonald's survey: QSRs teach soft skills essential to future career success

July 24, 2018

McDonald's new workforce preparedness study found that in the U.S. a large majority of people believe soft skills are not only key to career success, but those…

Taco Bell entices potential hires with 'parties'

July 19, 2018

Taco Bell is piloting a new approach to recruitment this weekend in Indianapolis, where it will stage the chain's initial run of so-called "hiring parties.…

McDonald's Cyclospora issues highlight field-to-plate food handling challenges

by Betsy Craig — pres, menutrinfo.com

Two facts stand out from the cases of cyclospora infection being traced so far to some McDonald's salads and Del Monte vegetable trays: The parasite hangs out…

Former McDonald's executive takes over as Dunkin' Brands CEO

July 11, 2018

Nigel Travis, the CEO who took Dunkin' Brands Group public, is stepping down from his CEO role, and former McDonald's Executive David Hoffman will replace him.

Attorneys general ask 6 QSRs about anti-poach pacts

Have some fast food brands cut a deal that stacks the deck against employees seeking to improve their incomes by taking jobs with other locations in the chain?

RBI slots Canadian executive into CCO spot

July 9, 2018

Burger King, Popeyes and Tim Hortons parent company, Restaurant Brands International Inc., has named Duncan Fulton its chief corporate officer, a news…

CKE names new CFO, CLO

July 9, 2018

Carl's Jr. and Hardee's parent, CKE Restaurants Holdings, has named former Starbucks and Yum Brands executive, Charles Jemley as its CFO, and Kerry Olson as…

Taco Bueno names HR chief

June 28, 2018

Taco Bueno appointed Mary Ellen Mullins as its chief of human resources for Taco Bueno, a news release said. She will oversee talent acquisition, employee…

Brusters names franchising chief, continues expansion

June 22, 2018

Bruster's Real Ice Cream has named Kim Ellis as its vice president of franchise development, a news release said.

Restaurant leadership stress: Save yourself, save your staff

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the recent restaurant show in Chicago, all seeking her lessons on stress reduction for restaurant leaders.

Taco John's names veteran QSR innovator to board

June 19, 2018

An industry veteran who was instrumental in the launches of McDonald's all-day breakfast and fresh beef is joining the Taco John's board, a news release said.

HMSHost CEO elected to NRA board

June 18, 2018

HMSHost President and CEO Steve Johnson was elected to this year's National Restaurant Association board of directors, exclusively representing the airport…