McDonald's creates faster, leaner 'golden-arched' machine for future

June 12, 2018

The way the players line up under the golden arches — at least in the U.S. — has undergone significant change as the brand had earlier promised it would. In…

In 2018, restaurant success is a four-letter word: H-I-R-E

June 6, 2018

It's all about the hire...and keeping the hire. This according to point of sale and management system company, Toast, in its report on what operators say is…

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's corporate HQ blows back into the Windy City with a whole new look and feel that is definitely not your "father's McDonald's HQ."

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands…

National Restaurant Association offers free harassment prevention webinars

June 1, 2018

This summer, the National Restaurant Association said its ServSafe sexual harassment prevention webinars are available at no charge to the restaurant industry…

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's…

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

Getting a handle on harassment: 3 leaders lay out best tips

by S.A. Whitehead — Food Editor, Net World Media Group

Sexual and other types of harassment are at the top of the heap in the daily news cycle lately, but they are problems that have long plagued every workplace…

McDonald's employees allege retaliation for filing federal sex harassment complaints

May 24, 2018

McDonald's leaders at locations in nine U.S. cities allegedly ignored or retaliated against 10 women, who filed federal EEOC sexual harassment complaints…

Survey: Employers hiring more summer help than previous year

May 23, 2018

Nearly all employers — 95 percent — said in a recent survey that they are adding more shifts this summer compared to last year. 

The power a social media policy plugs into your brand

by Kelly Jensen — Marketing Manager, PAR

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing…

Chick-fil-A boosts employee scholarship pool to $14.5M

May 21, 2018

More than 5,700 Chick-fil-A employees are the beneficiaries of what the company said is the highest unrestricted per-employee scholarship investment in the…

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

by S.A. Whitehead — Food Editor, Net World Media Group

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half…

April restaurant sales best in nearly 3 years

May 17, 2018

For the restaurant industry, April did indeed bring showers, but those of increased business, according to the most recent data from TDn2K, showing that…

Taco Bell scholarship applicants triple this year

May 15, 2018

After announcing in January that it would double its Live Más Scholarships to $3 million, the Taco Bell Foundation said its number of applications this year…

Western New York McDonald's owner: Kiosks will not cause lost jobs

May 14, 2018

The new self-serve kiosks at the McDonald's restaurant in West Seneca, New York, will not be killing any jobs, and in fact, will be adding jobs, the…

Taco Bell, Domino's, Old Chicago Pizza all have workers with Hepatitis A infections this week

by S.A. Whitehead — Food Editor, Net World Media Group

A West Virginia Taco Bell joins a Louisville Domino's and Old Chicago Pizza location reporting workers infected with hepatitis A this week.

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

by S.A. Whitehead — Food Editor, Net World Media Group

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to…

Do your QSR employees know laws on customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at QSR brands — don't know how to accommodate the needs of…

A crippling QSR leadership problem: Fear at the top

by Bobby Shaw — President, Bobby Shaw Consulting

The best leaders are those who hire and surround themselves with team members that they know and appreciate as being as good or even better than themselves.