Joint employer rule change: Boon to industry or employee slap-in-the-face?

by S.A. Whitehead — Food Editor, Net World Media Group

The public comment period is well underway for the joint employer rule published by the National Labor Relations Board on Sept. 14, which relates directly to…

KFC names new CEO

September 28, 2018

Yum Brands is promoting its current KFC president and COO, Tony Lowings, to CEO of KFC on Jan. 1. The 24-year veteran of the company succeeds Roger Eaton, who…

McDonald's veteran US CRO retires

September 25, 2018

McDonald's announced that its longtime chief restaurant officer is retiring. Doug Goare has been with the Chicago-based chain for 40 years, according to…

Training the trainers: Jersey Mike's, Chipotle, others discuss training 'trade secrets'

by Cherryh Cansler — Editor, FastCasual.com

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.

Wendy's target of Illinois class action suit around employee fingerprinting

September 24, 2018

Wendy's International has been named as the defendant in a class-action case filed in an Illinois Circuit Court, which claims that the QSR is violating the…

The restaurant labor solution staring us in the face: Older adults

by Matt MacInnis — Founder & CEO, Inkling

Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current…

Striking McDonald's workers: Public doesn't know what we go through'

September 19, 2018

McDonald's workers in 10 cities Tuesday walked out in protest of what they allege is rampant sexual harassment at the chain and poor response to the problem by…

FDA videos show restaurant workers 'real-life' consequences of foodborne illness

September 18, 2018

Restaurant leadership and frontline employees hear a lot about food safety prevention, but little is heard about the illnesses and even deaths that some diners…

Florida restaurant non-profit provides free industry course on human trafficking

September 18, 2018

Representatives from the Florida Restaurant & Lodging Association announced the launch of an online training course on human trafficking specifically…

Pizza Hut, Burger King among 23 chains now ending no-poach pacts

Washington state Attorney General Bob Ferguson said that eight additional corporate, "fast-food chains" will end no-poach practices nationwide, joining 1…

McDonald's workers in 10 US cities to strike Sept. 18

September 13, 2018

McDonald's isn't saying much about its workers in 10 U.S. cities planning to strike Sept. 18 in an effort to push leadership to do more about sexual harassment…

NLRB to publish joint-employer rule change tomorrow

September 13, 2018

The National Labor Relations Board said it will put a notice of proposed rulemaking tomorrow in the Federal Register that will modify its joint-employer…

Delivery driver crime: The restaurant industry problem nobody talks about

by S.A. Whitehead — Food Editor, Net World Media Group

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a…

El Pollo Loco names brand's 1st chief people officer

August 29, 2018

El Pollo Loco has named its first chief people officer, hiring Jennifer Jaffe,  a former cosmetics HR chief to serve in the role. assumes the role of senior 

KFC's new training reality: Technology fit to the global market

by S.A. Whitehead — Food Editor, Net World Media Group

In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in…

KFC cuts back-of-house training time 75% in North American tests

by S.A. Whitehead — Food Editor, Net World Media Group

KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to…

Church's, Sonic, Little Caesars agree to delete no-poach clauses in US

August 21, 2018

Employees at 15,000 U.S. restaurant locations just got more latitude in changing jobs and possibly even gaining promotions. Eight chains agreed this week to…

MOD Pizza CEO finds workforce wealth in marginalized workers

by S.A. Whitehead — Food Editor, Net World Media Group

MOD Pizza CEO Scott Svenson sits down with Pizza Marketplace Editor Shelly Whitehead to provide some background on how some of society's most marginalized…

University of California launches culinary arts program

August 15, 2018

Today, a culinary career can be a ticket to fame for the right personalities and that's, in part, why an increasing number of well-regarded schools are…

Study: Most QSRs aren't 'cool' — why that's a problem

by S.A. Whitehead — Food Editor, Net World Media Group

Here's the bad news for QSRs: Most brands are not cool. That's the conclusion that research consultancy, Magid, recently came to after surveying 6,800 diners…