The QSR transformers: 7 technologies changing the business

by Niall Keane — CEO of SynergySuite, SynergySuite

We are in the middle of a tech revolution that has turned solutions that were once only imagined into today's QSR necessities and it's transforming the…

7 tech-y ways to lighten the load on QSR managers' plates

Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and…

Dunkin' Brands makes major moves at top to grow at greater speed

January 9, 2018

Dunkin' Donuts has tapped senior vice president of operations Scott Murphy to move into the COO suite, and has brought on veteran industry executive, Rick…

A&W: Growing again by returning to its 'roots' and root beer

by S.A. Whitehead — Food Editor, Net World Media Group

For the first time in recent memory last year, longtime QSR brand, A&W, began growing again and thriving and much of the credit goes to the man who embodies…

Taco Bell expands leadership positions, focuses on digital

January 5, 2018

Taco Bell is growing its digital initatives and bringing on new leadership to do it. In a news release today, the company said it has raised its executive team…

The benefit-boosting, pitfall-prevention guide to mobile ordering and payment

by Christopher Sebes — president, Heartland Commerce

Ordering online or via app is reshaping the QSR landscape. But these features come with potential pitfalls, as well as promises of more business. Here are some…

Krystal puts former Krispy Kreme exec in CFO slot

January 3, 2018

The Krystal Company has a new face in the CFO's office. This week, Berry L. Epley, a 20-year veteran of the industry, took the financial reins at the burger…

Captain D's names COO, 3 others to leadership roles

December 13, 2017

Captain D's has promoted Tim Ward to COO and Andy Castle to company operations vice president. Additionally the company has promoted David Rentschler to…

Church's, Texas Chicken tap former Popeyes execs for development roles

December 12, 2017

Church's and Texas Chicken brands have made a big investment in their development leadership, hiring three one-time Popeyes executives to fill key roles, a…

Bruster's brings on real estate VP

December 12, 2017

With commitments for 30 franchised locations, Bruster's Real Ice Cream has brought on a new vice president of real estate to guide site selection and related…

30-day comment period ticks away on proposed tip-pooling rule change

December 12, 2017

The 30-day comment period is ticking away on a proposed FLSA rule change that would allow employers to pool their minimum wage employees' tips. The Department…

Subway hires former Arby’s exec as VP of global brand management and innovation

December 1, 2017

Subway has hired Len Van Popering as its VP of global brand management and innovation. He will drive the brand's ongoing global transformation through food…

Balance Grill, CoreLife, I Love Bacon execs on innovation that works ... and doesn't

by S.A. Whitehead — Food Editor, Net World Media Group

A panel of restaurant leaders shared some of their best and worst innovations with fellow restaurateurs at the Fast Casual Executive Summit in Nashville.

Free webinar teaches restaurants how to make training literally pay

by S.A. Whitehead — Food Editor, Net World Media Group

Training may be one of the restaurant industry's most overlooked ways to gain a competitive edge. This free webinar explains precisely how your brand can not…

Taco Bell makes 3 major changes to international leadership

November 13, 2017

Taco Bell International has announced that current president Melissa Lora will retire next summer, at which time CFO Liz Williams will step into that key role…

Church's promotes 4 to key leadership roles

November 3, 2017

Church's Chicken is making several changes at the top of the organization, according to a news release.

HotSchedules integrates workplace management platform with POS

October 31, 2017

HotSchedules has integrated its workplace management platform to NCR Aloha's restaurant point of sale solution. Restaurants will be able to use this solution…

Subway names business development chief

October 30, 2017

Subway has promoted Trevor Haynes, previously vice president of operations, to the position of chief business development officer for the 44,000-location…

Subway names new CSR lead

October 27, 2017

Subway restaurants has named John C. Scott as VP of global sustainability and corporate social responsibility, a news release said. He will oversee the global…

Snagajob survey uncovers growing discontent among hourly workers

October 18, 2017

The hourly workforce recruiting site Snagajob released its State of the Hourly Worker report this week.