Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Former KFC Asia leader takes VP role at Texas Chicken

April 4, 2018

Yang Ming Ong has been named Texas Chicken's new vice president of business, where he will oversee the brand's key functions throughout 16 countries in the…

Free Webinar: TalentReef gives lowdown on dynamic recruitment, better employee experiences

April 3, 2018

With 80 percent of their customers in the restaurant business, the recruitment and retention experts at TalentReef understand the challenges restaurateurs face…

National Restaurant Association launches health care for member businesses

April 3, 2018

The National Restaurant Association has launched a UnitedHealthcare-based plan for small restaurant businesses that it's calling the Restaurant &…

Former McAlister's president takes CEO spot at Krystal

April 2, 2018

Former McAlister's Deli President Paul M. Macaluso is taking the reins as Krystal's CEO, a news release said. The 25-year industry veteran has held leadership…

EEOC sues southeastern Arby's franchisee over alleged sexual harassment

April 2, 2018

The U.S. Equal Employment Opportunity Commission filed suit against the owner of several southeastern U.S. Arby's franchises, Beavers' Inc., for the alleged…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

McDonald's triples tuition assistance

March 30, 2018

McDonald's is vastly reducing the required number of weekly hours, as well as months of employment workers need to tap into its Archways to Opportunity…

Krystal CEO moves to top spot at Taco Bueno

March 30, 2018

Former Krystal CEO Omar Janjua has assumed the same job at Taco Bueno this week. The 35-year QSR industry veteran will now oversee more than 2,700 employees in…

Goalz Restaurant Group names CFO

March 29, 2018

Multi-unit restaurant operator, Goalz Restaurant Group, has named Steve Piascik as partner and chief financial officer. A news release said the role is…

Will QSR brands accept Starbucks pay equity challenge?

March 23, 2018

Starbucks has reached 100 percent pay equity for partners of all genders and races performing similar work across the U.S. Now the company is challenging…

Restaurant staff wins big with tip regs as budget is signed

March 23, 2018

Restaurant servers and other on-site staff scored a victory today when President Trump signed the budget into law along with a provision that keeps tips in…

Live webinar: 'Recruit to Retain' focuses on dynamic recruiting, improving the employee experience

by S.A. Whitehead — Food Editor, Net World Media Group

Get the best and keep them with you. That's the name of the game today in QSR employment strategy. This free hour-long session brings the pros and their…

$200 billion in restaurant sales are moving: Is your brand riding along?

by Noah Glass — CEO, Olo

Today's consumers now expect to engage with restaurants in an on-demand fashion, so restaurants must now either meet those expectations or lose business.

Restaurant industry study: Men making 'considerably higher' pay than women

March 14, 2018

A new report found a huge gap between men and women in pay levels across the restaurant industry, according to national hospitality recruitment company, Gecko…

Pizza executive takes operations lead at Jimboy's Tacos

March 13, 2018

Former Chicago Fire Pizza Operations Vice President Todd Swiderski will fill the operations director post at Jimboy's Tacos, bringing more than 25 years of…

International DQ moves HQ

March 12, 2018

International Dairy Queen Inc. is moving its Minnesota-based franchisee support center from Edina to Bloomington early next year, a news release said.

Women in the Lead: 4 QSR leaders improving the industry

by Cherryh Cansler — Editor, FastCasual.com

Sage words from four female QSR leaders in the wake of Thursday's International Women's Day event, including leaders from Checkers & Rally's, Cousins Subs…

Bojangles' CEO steps out, interim CEO steps in

March 6, 2018

Bojangles' has named company director James "Randy" Kibler as interim president and CEO following the resignation of Clifton Rutledge for personal reasons. The…

QSR: Time to define what that means now?

by S.A. Whitehead — Food Editor, Net World Media Group

Quick-service, fast casual, fine dining -- does the restaurant industry need to come together to give more definition to what these service categories really…