McDonald's faces PR nightmare after video of homeless man goes viral

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's is facing a flurry of negative social media traffic involving an incident at its downtown Myrtle Beach, South Carolina, restaurant.

Starbucks executive to assume El Pollo Loco CEO spot

March 1, 2018

Former Starbucks executive Bernard Acoca is taking over as  El Pollo Loco's president and CEO. He begins the job on March 12, succeeding CEO Steve Sather, who…

Taco John's shares tax savings with workers, dares other brands to follow suit

February 28, 2018

Taco John's International Inc., like many businesses, is saving a lot of cash in reduced business tax rates passed as part of the 2018 Tax Cut and Jobs Act.

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

by Brian Schaaf — Founder, Mileage Scout

Delivery has become something of a QSR panacea lately as increasing numbers of consumers opt to eat in the office or at home. But, before jumping on board…

Church's EVP to chair National Council of Chain Restaurants

February 9, 2018

Church's Chicken Chief Legal Officer and Executive Vice President Craig Prusher has been named chair of the National Retail Federation National Council of…

Church's franchisee names operations VP

February 9, 2018

Church's Chicken franchisee, Goalz Restaurant Group, has named Jeron Boemer as operations vice president in Arizona, a news release said. Goalz, which also is…

Sonic names president, CFO, board members

February 2, 2018

Sonic Corp. today announced the promotions of Claudia S. San Pedro to president and Corey R. Horsch to CFO, while shareholders also elected S. Kirk Kinsell to…

Did Labor Department squelch anti-tip-pooling data?

February 2, 2018

Restaurant industry workers and associated groups will show up at the U.S. Labor Department's doorstep Monday afternoon to fight back against what they allege…

Jack in the Box president steps out, new COO steps in

January 26, 2018

Early next month, Jack in the Box will have a new face in the COO's office, while the brand's President Frances Allen is resigning her post on Feb. 9, a news…

Burger King, Popeyes parent promotes COO to top tech job

January 23, 2018

Burger King, Popeyes and Tim Hortons' parent Restaurant Brands International is moving its CFO, Josh Kobza, to a new role as chief technology and development…

Sonic makes 6 leadership team appointments

January 23, 2018

The leadership team at Sonic Drive-In is getting new faces, with four promotions and two new hires including:

Subway names new global operations chief

January 22, 2018

Subway has promoted Tracy Steinwand, to the post of director of global operations, a news release said. In her previous role, Steinwand was director of…

Taco Bell puts $3M in pot for this year's Live Mas scholarships

January 18, 2018

Taco Bell is rolling out its third year of Live Mas Scholarships, an annual award program for students and employees designed to help the QSR not only attract…

The QSR transformers: 7 technologies changing the business

by Niall Keane — CEO of SynergySuite, SynergySuite

We are in the middle of a tech revolution that has turned solutions that were once only imagined into today's QSR necessities and it's transforming the…

7 tech-y ways to lighten the load on QSR managers' plates

Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and…

Dunkin' Brands makes major moves at top to grow at greater speed

January 9, 2018

Dunkin' Donuts has tapped senior vice president of operations Scott Murphy to move into the COO suite, and has brought on veteran industry executive, Rick…

A&W: Growing again by returning to its 'roots' and root beer

by S.A. Whitehead — Food Editor, Net World Media Group

For the first time in recent memory last year, longtime QSR brand, A&W, began growing again and thriving and much of the credit goes to the man who embodies…

Taco Bell expands leadership positions, focuses on digital

January 5, 2018

Taco Bell is growing its digital initatives and bringing on new leadership to do it. In a news release today, the company said it has raised its executive team…

The benefit-boosting, pitfall-prevention guide to mobile ordering and payment

by Christopher Sebes — president, Heartland Commerce

Ordering online or via app is reshaping the QSR landscape. But these features come with potential pitfalls, as well as promises of more business. Here are some…

Krystal puts former Krispy Kreme exec in CFO slot

January 3, 2018

The Krystal Company has a new face in the CFO's office. This week, Berry L. Epley, a 20-year veteran of the industry, took the financial reins at the burger…