Restaurant biz down, but not as bad as it looks

October 13, 2017

Ever since Hurricanes Harvey and Irma roared through most of the nation's southern regions, analysts and others have been itching for numbers on the storms…

Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.

Subway promotes VP to top tech position

October 11, 2017

Subway has promoted its Marketing Technology Vice President Carissa Ganelli to chief digital officer, a news release said. Ganelli will now lead the brand's…

Employees wandering away? 5 sure-fire actions to take now

To stay successful, you must ensure your employees are happy or they will look elsewhere. So what then, are the driving motivators for employees to change…

High-touch leadership: The silver bullet in a high-tech QSR world

by Bobby Shaw — President, Bobby Shaw Consulting

I love technology as much anyone, and firmly believe that it's an accelerator that not only drives sales and traffic, but also helps to develop great people.

HR people say predictive analytics work, they just don't have them

October 5, 2017

The predictive analytics firm OutMatch recently surveyed HR professionals about the value of using predictive analytics in hiring employees and then helping…

Krystal proves hurricane response plans help

by S.A. Whitehead — Food Editor, Net World Media Group

Many QSR chains lack hurricane response plans, citing the unique challenge that each storm presents. Not so though for Krystal, whose thorough hurricane…

Restaurant cooks and baristas tops in US wage growth in September

October 4, 2017

The latest annual year-over-year wage growth report is out for September, showing continued snail's pace growth in wages overall, but also indicating that…

Captain D's promotes veteran employee to director of ops

October 3, 2017

Captain D's is putting a veteran of the brand, who started at the company at age16, in one of its top operations jobs, a company news release said. Summer Sims…

EEOC sues Whataburger over 'directive to hire only white applicants'

September 28, 2017

The U.S. Equal Employment Opportunity Commission charged in a lawsuit it filed last week that Whataburger Restaurants LLC violated federal law when it…

B.Good proves ROI can be measured in carrots, kids, committed customers

It might sound a little cheesy to some, but B.Good has shown that a restaurateur's return on investment can come in the form of home-grown vegetables, capable…

Arby's only QSR named to list of Top 100 Workplaces for Women

September 18, 2017

Fortune magazine has named Arby's Restaurant Group to its list of 100 Best Workplaces for Women. In fact, Arby's is the highest-ranked restaurant brand on the…

Lemonade grabs Wetzel's Pretzels CFO

September 15, 2017

Lemonade Restaurant Group has nabbed Wetzel's Pretzels leader Michael Nishi to head financial operations for the Los Angeles-based fast casual restaurant…

19 chains, 475 people enrolled for 1st NRA apprenticeship

September 14, 2017

Shakey's Pizza and Firehouse Subs are among the brands that have committed to registering nearly 500 restaurant and hotel apprentices in the Hospitality Sector…

Hot Dog on a Stick gets new leader

September 6, 2017

Hot Dog on a Stick has a new executive vice president in Jeremy Roy, a news release said. Roy is a 13-year franchisee of the chain's sister brand, Great…

Dunkin' Donuts 'nets' renowned marketer for CMO job

September 5, 2017

The marketing guru behind McDonald's iconic "Nothing But Net" spots with Larry Bird and Michael Jordan has landed at Dunkin' Donuts as the chain's new U.S.

Tacos 4 Life names brand leader, COO

August 30, 2017

Tacos 4 Life has promoted Donnie Robinson as chief brand officer and named Marwan Yasin as chief operating officer, according to a company press release said. 

Yum China appoints CFO

August 28, 2017

Yum China announced today that the company is naming Interim CFO and Treasurer Jacky Lo to the top financial post permanently, beginning Sept. 1. 

Arby's makes big leadership changes

August 25, 2017

Arby's this week made some major leadership changes, including creating the role of president and promoting Rob Lynch, former CMO, to the role. The chain's SVP…

Salata names CMO

August 23, 2017

Salata has named Michelle Bythewood as its chief marketing officer. The 27-year veteran of restaurant marketing will lead brand management and strategy…