The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

Bojangles’ honors its top restaurants and unit directors

May 15, 2014

The Biscoe, N.C., Bojangles' won first place in the company's ShowBo Awards after undergoing an evaluation process based on customer satisfaction, food quality…

Restaurant worker wage strikes spread beyond the US

May 7, 2014

Quick-service employees and supporting organizations in New York City announced today that more strikes are expected next week in as many as 150 cities.

Subway picks three winners of business simulation game

May 6, 2014

Subway and Young & Successful Media have picked three winners of the second Subway Global Challenge business simulation game. They include: Vidhi Vankani…

Senate Republicans block minimum wage bill

May 1, 2014

The Obama Administration's objective to raise the minimum wage to $10.10, from its current $7.25, hit a major road bump Wednesday as Senate Republicans voted…

Tim Hortons touts hiring practices amid foreign worker report

April 25, 2014

A new report from market research firm C.D. Howe finds that Canada's Temporary Foreign Worker Program may be affecting the country's unemployment rate.

McDonald's Canada halts foreign worker program amidst investigation

April 24, 2014

McDonald's Restaurants of Canada Limited has voluntarily halted its Temporary Foreign Worker Program in light of an investigation from the Employment and…

Facial detection time clock app launched

April 23, 2014

Timesly has launched a facial detection time clock app for iPad, allowing employees to clock in or out of work by snapping their photo using Timesly's…

Restaurant Association releases customer service training video

April 23, 2014

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service…

WhenToManage software adds social networking app for restaurants

April 23, 2014

WhenToManage, a provider of cloud-based software for the restaurant industry, has introduced Flow, a social networking tool that allows employees to share…

McDonald's breakfast sales not impacted by new competition

by Alicia Kelso — Editor, QSRWeb.com

The company is undergoing a 're-set' to emphasize the importance of staffing and enhance the customer experience.

How mystery shoppers provide a 'micro view' of restaurant operations

by Alicia Kelso — Editor, QSRWeb.com

Customers can give sentiment, but they don't have the trained eye to provide that micro view that shoppers look for.

Coca-Cola donates $420K for NRAEF's student training programs

April 16, 2014

The National Restaurant Association Educational Foundation has received a $420,000 donation from The Coca-Cola Company to support NRAEF's various training…

McDonald's Canada goes on a hiring spree

April 10, 2014

McDonald's Canada and its franchisees are set to hire over 6,000 people on National Hiring Day today.

Dairy Queen joins employee incentive gift card program

April 10, 2014

SVM, a global provider of incentive and motivation solutions through the use of gift cards, prepaid cards, eGift and award codes, has added Dairy Queen to its…

Free webinar teaches restaurant operators how to cash in on tax credits

April 10, 2014

The free webinar, "Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires," hosted this week by FastCasual.com and PeopleMatter…

Restaurant industry surpasses pre-recession employment peak

April 7, 2014

More than six years after the start of the Great Recession, the number of private sector jobs finally surpassed its pre-recession peak in March, according to…

McDonald's closes Crimea restaurants amidst Ukraine crisis

April 4, 2014

McDonald's has ceased operations of its three restaurants in Crimea amid the Russian conflict over the peninsula. According to Reuters, the QSR said it will…

Congress votes to bring 'full-time' definition back to 40 hours

by Alicia Kelso — Editor, QSRWeb.com

April 3, 2014

The U.S. House of Representatives voted today in favor of H.R. 2575, AKA the Save American Workers Act, which would bring the definition of a full-time…

Hourly wages for summer 2014 foodservice jobs expected to be $10.43

April 3, 2014

Snagajob has announced results from its 2014 Summer Hiring Survey of 250 employers responsible for hiring hourly employees in the retail, hospitality and…