Teriyaki Madness names Heather Winslett director of operations

June 20, 2014

Teriyaki Madness announced today the addition of Heather Winslett as the company’s director of operations.

Lavu iPad POS adds scheduling tools for employees

June 19, 2014

Lavu Inc. has added new features to its mobile iPad POS software, including an Employee Portal that allows employees to view schedules online and trade shifts…

KFC develops Google Glass training program

June 16, 2014

KFC has developed a training platform through Google Glass. According to a blog on parent company Yum! Brands' homepage, KFC wanted to condense its 80-page…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Franchise association files lawsuit against Seattle for $15 min. wage vote

June 12, 2014

The International Franchise Association and five franchisees filed a lawsuit in U.S. District Court in Seattle on Wednesday, seeking to block Seattle’s…

Outlook for restaurant job growth at a 2-year high

June 9, 2014

Restaurant operators’ outlook for staffing is at a two-year high, according to new information from National Restaurant Association Chief Economist Bruce…

Seattle passes $15 minimum wage; franchisees sue

June 3, 2014

Seattle’s City Council unanimously approved a minimum wage increase Monday, to $15 an hour. Mayor Ed Murray is expected to sign its passage today, which would…

Mobile: bringing instincts back to hiring

by Jason Hamilton — VP of Marketing, Snagajob

Snagajob tests video applications to enable quicker connections and hires.

LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Are you ready to add off-premise catering to your business?

by Alicia Kelso — Editor, QSRWeb.com

Catering should never be an afterthought; it's a lot of work and it reflects your reputation and brand.

Subway co-op selects PeopleMatter’s employee onboarding platform

May 27, 2014

Subway’s franchisee-owned purchasing cooperative, The Independent Purchasing Cooperative, has partnered with workforce talent management provider PeopleMatter…

Restaurant industry expects to add 508K jobs this summer

May 23, 2014

According to new projections from the National Restaurant Association, the restaurant industry expects to add 508,000 jobs this summer. If these expectations…

Fresh Alarms programmable timers now available nationally

May 22, 2014

Fresh Alarms, which have been available to select QSR insiders, are now available nationwide. The programmable timers help restaurant managers by reminding…

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

Bojangles’ honors its top restaurants and unit directors

May 15, 2014

The Biscoe, N.C., Bojangles' won first place in the company's ShowBo Awards after undergoing an evaluation process based on customer satisfaction, food quality…

Restaurant worker wage strikes spread beyond the US

May 7, 2014

Quick-service employees and supporting organizations in New York City announced today that more strikes are expected next week in as many as 150 cities.

Subway picks three winners of business simulation game

May 6, 2014

Subway and Young & Successful Media have picked three winners of the second Subway Global Challenge business simulation game. They include: Vidhi Vankani…

Senate Republicans block minimum wage bill

May 1, 2014

The Obama Administration's objective to raise the minimum wage to $10.10, from its current $7.25, hit a major road bump Wednesday as Senate Republicans voted…

Tim Hortons touts hiring practices amid foreign worker report

April 25, 2014

A new report from market research firm C.D. Howe finds that Canada's Temporary Foreign Worker Program may be affecting the country's unemployment rate.

McDonald's Canada halts foreign worker program amidst investigation

April 24, 2014

McDonald's Restaurants of Canada Limited has voluntarily halted its Temporary Foreign Worker Program in light of an investigation from the Employment and…