QSR Automations founder, CEO passes away unexpectedly

March 5, 2021

Lee Leet, the CEO and founder of QSR Automations founder and U.S. Air Force veteran, died unexpectedly on March 4 at the age of 53, according to an…

McDonald's, Subway, DQ to lead fast-food market growth through 2024

March 5, 2021

By 2024, the global fast-food market will have grown by $75.85 billion, but that growth will be slow when compared to 2019, according to the research company…

Thanx’s launches system to give restaurants more content control

Thanx, a guest engagement and retention platform company, has launched a content management system to give restaurants and retailers the control and…

The Salad Station adding cloud-based POS system

March 3, 2021

Louisiana-based The Salad Station has tapped Revel's cloud-based POS system to help it grow from 30 locations to 100 over the next three years. Revel…

How to keep fraudsters from bilking your QSR via Telegram

March 3, 2021

If there's one thing we know about criminals, it's that they're always improving their methods of ripping off the rest of us. That has certainly been the case…

Yum Brands to buy AI-based consumer insights company

March 2, 2021

Yum Brands Inc., parent company of KFC, Taco Bell, Pizza Hut and The Habit Burger Grill, has signed a deal to buy AI-based customer insights and marketing…

ParTech adds Lunchbox to POS ecosystem

February 26, 2021

ParTech Inc., a provider of POS software for the restaurant and retail industries, is weaving Lunchbox, a suite of online ordering tools, to its expanding…

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

McDonald's, Sift partner on international mobile ordering

February 24, 2021

McDonald's has partnered with digital trust and safety provider, Sift, to safeguard and streamline the customer experience on the QSR's mobile app in select…

Roy Rogers deploys CX improvement tech

February 24, 2021

Roy Rogers has signed on with customer experience company, Tattle, to use its operational improvement technology in all 40-plus locations, according to a news…

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

A New Way to Work With Third-Party Partners

Many restaurants have chosen to use strictly in-store drivers, while others have chosen to rely on third-party providers. 2021 is ripe for a hybrid trend to…

Church's Chicken taps Qu to refresh tech stack

February 23, 2021

Atlanta-based Church's Chicken has partnered with Qu to help power its digital transformation initiative, which is not only modernizing the brand's corporate…

Middleby expands executive team

February 19, 2021

The Middleby Corp., a foodservice equipment manufacturer, has expanded its executive team with the following appointments, according to a press release:.

How cleaner QSR air keeps customers coming back

by Todd DeMonte

COVID-19 has ushered in a new and completely unseen enemy for QSR operators in airborne pathogens, which customers fully expect operators to do something about…

Partech integrates AI with Brink POS ecosystem

February 17, 2021

Partech Inc., a provider of point-of-sale software and integrated technical solutions to the restaurant and retail industries, has added i3 International, an…

90% Open Rate? Why Your Brand Needs Text Message Marketing in 2021

In this webinar, VIPinsiders gives you a winning game plan to effectively use text message marketing in 2021.

3 key performance areas your QSR can't scrimp on

by Bethany Allee

2021 will test QSRs in three primary areas of operation. Is your brand up to snuff?

Church's credits 540% year-over-year sales increase to digital upgrades

February 16, 2021

Among the many brands vying for tops spots on the QSR playing field, we often hear of initiatives to expand, improve or tweak a brand's digital customer…

Time-tested Restaurant Technologies for a New Normal

Restaurant operators need all the help they can get while trying to cope with the COVID-19 pandemic. Some of the tools they can use may already be in their…

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