3 ways restaurants can optimize labor efficiencies and cut costs

Between higher wages and new labor regulations, restaurants are facing a labor crisis — and their existing, outdated processes are doing anything but helping…

Technomic: Ensuring franchisee profitability leads to rapid growth

November 11, 2015

Restaurant chains aiming to expand national footprintsthrough franchising should continually focus on the unit economics within the footprint of each store…

Restaurant brands take several top spots on Global Brand Simplicity Index

November 10, 2015

Fast casual, quick serve and pizza brands took half of the top 10 spots in this year's Simplicity Index.

Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

Wendy's reports Q3 results

November 6, 2015

The Wendy's Company reported unaudited results for the third quarter ended Sept. 27.

Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

The perfect pitch: 3 restaurant concepts

by Travis Wagoner — Editor, Networld Media Group

Entrepreneurs from Burgers n’ Fries Forever, Sweet Lorraine’s Fabulous Mac n’ Cheez and Pincho Factory pitched concepts to a panel of distinguished investors…

ICX Symposium: Data is driving the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data is driving customer engagement, and there is a wealth of tools an enterprise can use to collect, assess and analyze data to enhance its interactive…

Arby's announces Q3 financial results

October 29, 2015

Arby's announced results for the third quarter of 2015. It achieved U.S. system same-store sales growth of 9.6 percent in the third quarter of 2015.

FCES15: Stay on trend with the latest food trends

by Travis Wagoner — Editor, Networld Media Group

Tastes and trends in food change and evolve rapidly. What may have been an innovative concept last year may be exactly the wrong one now.

Wienerschnitzel climbs 15 spots on Top 200 list

October 29, 2015

Wienerschnitzel has climbed 15 spots in the Franchise Times Top 200 List. The ranking identifies the top-performing franchise systems in the U.S. based on…

FCES15: The changing course of consumer behavior

by Travis Wagoner — Editor, Networld Media Group

Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…

ICX Association kicks off Symposium series in Atlanta

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…

FCES15: Beverage smarts: What’s on trend

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience and play a critical part of a restaurant’s branding efforts. Being on trend is key to…

FCES15: Real estate decision requires lots of homework, data insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…

ICX Symposium: Intel talks the responsive revolution in retail

by Scott Slucher

The ICX Symposium in Atlanta later this month will feature a session featuring an Intel executive addressing the transformation of retail through responsive…

ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

Editors seeking info for Fast Casual State of the Industry report

October 19, 2015

FastCasual.com is now collecting responses for its annual State of the Industry report.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…