Report: Limited-service restaurants fighting harder for customers

by Alicia Kelso — Editor, QSRWeb.com

According to a new report from the National Restaurant Association, concepts are adding off-peak hours, off-premise business and retail options as…

QSRs trumped by casual, fast casual brands on customer-centric list

June 14, 2013

dunnhumby, a customer science company, released its inaugural Customer Centricity Index (CCI), measuring how well retailers are responding to the needs and…

China's restaurant traffic, ticket growth slows

June 12, 2013

Australia, Canada, and China rang in 2013 with an increase in foodservice consumer visits as other countries across the globe experienced weak traffic growth…

Restaurants challenged with finding healthy-indulgent balance

June 11, 2013

Consumers' first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best news for…

Cuisine Solutions discusses sous-vide technique

Chef Bruno Bertin from Cuisine Solutions discusses the sous-vide cooking technique, which is making a comeback at many restaurants. The technique uses a vacuum…

Survey explains why chains are increasing prices

SpenDifference's Brad Moore shares the results of the company's survey that polled restaurant chains about their price increases.

Bakery-café category underrepresented in Canada

June 7, 2013

Technomic has developed a Canadian Bakery & Coffee Cafe Consumer Trend Report, which shows that bakery-cafes in the country experience relatively low…

Report: Dinner daypart making a comeback

June 7, 2013

The restaurant supper occasion has lost more than 650 million consumer visits since 2006, but is expected to gain about 795 million visits throughout the next…

C-store's coffee sales 'substantially increase' after adding Dunkin' Donuts

June 7, 2013

Hess Corp. is the largest Dunkin' Donuts franchisee in the U.S., with 657 "Dunkin'-equipped" c-stores, 532 of which Hess also owns.

Using flavor to upgrade menus

On-trend flavors can entice customers to return.

Restaurant Sciences, Technomic team up for joint foodservice analysis

June 6, 2013

Technomic Inc. and Restaurant Sciences LLC have partnered to deliver a comprehensive suite of food and beverage tracking services.

Franchise growth expected to be flat for remainder of 2013

June 6, 2013

The franchise sector will continue to outperform the economy as a whole and grow at a slightly faster rate than other businesses, but the rate of growth…

Voice-activated, real-time customer feedback solution now available

June 6, 2013

Introducing a new way to gather customer or employee feedback, Speetra this week launched pulseM, the first voice-centric QR code application on the market.

Consumers driving the need for restaurants to adopt mobile solutions

by Alicia Kelso — Editor, QSRWeb.com

Some experts predict mobile payments to reach critical mass in three to five years.

China restaurant revenue up 17% in 2012 led by Yum! Brands

June 5, 2013

A new report from the China Cuisine Association shows that revenue from the largest restaurant chains in that country was up 16.5 percent in 2012. Yum! Brands…

Report shows rising median age of QSR employees

June 3, 2013

According to a new report from People Report and Black Box Intelligence, the restaurant industry experienced job growth and increased starting salaries for…

Restaurant chains expected to raise prices later this year

May 31, 2013

A new study conducted by supply chain cooperative SpenDifference shows that chain restaurants are planning to raise menu prices later this year.

NoshList CEO: 'Mobile is about to change everything about restaurants'

by Alicia Kelso — Editor, QSRWeb.com

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

QSR worker strikes hit the West Coast

May 30, 2013

Seattle is the latest city to experience a quick-service employee strike. The citywide protest launched late Wednesday at a Ballard Taco Bell and has expanded…

Report predicts increasingly polarized value and premium food categories

May 30, 2013

Rabobank has published a new report identifying a new type of food consumer, the "hybrid consumer," which the bank says will polarize the food retail spectrum…