Features
Nearly a year after chicken sandwich wars, a major QSR claim to fame comes out of the coop
by S.A. Whitehead — Food Editor, Net World Media Group
Burgers and fries have always been the instant word associations with QSRs, but now, almost one year after last August's storied chicken sandwich wars, that…
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Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems
by S.A. Whitehead — Food Editor, Net World Media Group
For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…
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Making 'masked' hospitality work: Cost, customer engagement challenge QSRs
by S.A. Whitehead — Food Editor, Net World Media Group
In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…
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COVID-19 pandemic coverage on QSRweb
by S.A. Whitehead — Food Editor, Net World Media Group
We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.
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'Converting to Curbside and Delivery' webinar is lesson in pandemic-era adaptability
When the pandemic flipped the operational model for a Texas taco brand to totally off-premise, Crush Taco and POS provider, Revention, responded, exemplifying…
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Meeting QSRs' urgent app-based COVID-19 training needs
by S.A. Whitehead — Food Editor, Net World Media Group
QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…
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Pandemic hammers foodservice coffee sales; outlook uncertain
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Long-term, foodservice will continue to struggle to recover from COVID-19, as consumers will increase their economy focused spending. The lingering impact of…
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QSR customers dissatisfied with delivery, but still won't dine-in
by S.A. Whitehead — Food Editor, Net World Media Group
A consumer survey and another data analysis show consumers are not racing back to dine in, but are committed to delivery, though many have big issues with how…
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International organization's complaint says sexual harassment pervades McDonald's worldwide
The Organization for Economic Cooperation and Development has filed a complaint seeking McDonald's action on alleged sexual harassment at its locations…
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Subway's take on getting back to dine-in
by S.A. Whitehead — Food Editor, Net World Media Group
Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.
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Survey: Only 1 in 12 would dine in a restaurant today
A Denver-based market research firm's latest poll shows Americans are still -- for the most part -- very uncomfortable with the idea of either eating out or…
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Latest dine-in data tells story of cautious customers, vanishing workers
by S.A. Whitehead — Food Editor, Net World Media Group
Restaurant sales data shows the return to dine-in will be a slow and cautious one for customers, according to data and insights provider, Black Box…
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May 26 webinar hones in on curbside pickup, delivery transition tips that work
The pandemic has pushed restaurant curbside pickup and delivery practices to the top of operators' priority lists. Check out this free webinar for one brand's…
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QSR online ordering shifts show more older adults orders, desktop user visits
Stay-at-home orders of the last two months have brought about some significant changes in the way Americans order food and which service categories they buy it…
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For Mom's Day, White Castle asks: 'Is life really too short to stuff a mushroom?'
by S.A. Whitehead — Food Editor, Net World Media Group
While most busy moms may not have much time to stuff mushrooms, White Castle hopes some of their kids and partners will try that feat for them this Mother's…
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Meat shortage hits 'fresh, never frozen' Wendy's, but other burger brands OK
by S.A. Whitehead — Food Editor, Net World Media Group
Wendy's has yanked burgers from nearly 1,000 store menus after problems obtaining its trademark "fresh, never frozen" beef, but the issue doesn't seem to be so…
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Top online COVID-19 coverage for QSRs: From borrowing options to menu must-haves
by S.A. Whitehead — Food Editor, Net World Media Group
Need guidance on how to get a loan without the help of a traditional bank? Wondering about your QSR's coffee sales in a pandemic-wary world? This review of…
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QSR DIY kits: Cure for COVID-19-induced 'cabin fever?
Taco shops want you to toss taco parties, while ice cream parlors hope their do-it-yourself sundaes will melt your heart. DIY kits are proving to be a new…
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McDonald's Q1 sales, earnings fall amid COVID-19 restrictions, closures
Even the giant QSR McDonald's is feeling the turbo-charged pinch of COVID-19, with its Q1 earnings down 17% due to declining sales worldwide.
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Nathan's Famous tech transformation: Serving customers 'where, when and how' they want it
by S.A. Whitehead — Food Editor, Net World Media Group
After a solid 102 years in existence, Nathan's Famous — one of the few U.S. brands around for the last pandemic in 1918 — has made a timely tech transformation…
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