Features
Many happy returns: 4 brand leaders discuss customer retention strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…
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Nov. 27 live food safety webinar: 10 things to consider when purchasing food safety traceability software
by S.A. Whitehead — Food Editor, Net World Media Group
Supply chain traceability and visibility is essential to every brand's ongoing viability. Join this Nov. 27 live webinar to learn how to take the complex tasks…
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Ballard Brands, Blue Lemon, Four Foods Group, Luna Grill, Mad Greens: The CEOs speak on the state of things
by S.A. Whitehead — Food Editor, Net World Media Group
Meeting labor needs topped the list of concerns for the leaders of five major restaurant companies at this year's Fast Casual Executive Summit in Seattle.
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McDonald's Colombia uses interactive signage to get customers dancin' in the streets
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
McDonald's recently partnered with worldwide outdoor advertising company, JCDecaux Colombia, to deliver a digital signage dance party to celebrate the Big…
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Fun with food: An essential to the eatsa experience
by S.A. Whitehead — Food Editor, Net World Media Group
Automation is only part of the story at the tech-heavy eatsa chain, where brand leaders have had recent success duplicating the operational platform with other…
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US Veterans at Subway relay the gifts the Armed Forces give business
by S.A. Whitehead — Food Editor, Net World Media Group
As we approach U.S. Veterans Day Sunday -- along with the federal holiday on Monday --one chain that has found great success putting those who have served in…
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Smoothie King, Mighty Quinn's, Tropical Smoothie Cafe take on 'cannibalization'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to drive growth is top of mind for brands but in the quest to grow brands can often ignite a cannibalism strategy, something no partner or franchisor…
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How to sustain sustainability, despite obstacles: experts weigh in
by S.A. Whitehead — Food Editor, Net World Media Group
Three brands take on the challenges and rewards of one very hot restaurant topic: sustainable operations.
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Garbanzo's, Jimboy's Tacos, Nekter discuss how customer data 'makes' the in-store experience
by S.A. Whitehead — Food Editor, Net World Media Group
Customer data collection is the name of the game today when it comes to crafting the best customer experience. But brand leaders can still get stuck with reams…
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Gen Z, community, financial visibility: 3 keys to business success
by S.A. Whitehead — Food Editor, Net World Media Group
From capturing the hearts of an elusive Gen Z to connecting with your community and reaping financial visibility's rewards, this year's Three:15 session at the…
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Subway: The future means 'more'
by S.A. Whitehead — Food Editor, Net World Media Group
With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing "more" for the menu, customers and franchisees.
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3 brands discuss the bumps along the road to sustainability
by S.A. Whitehead — Food Editor, Net World Media Group
Three brands take on the challenges and rewards of one very hot restaurant topic: sustainable operations.
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Keeping your kiosks out of thieves' reach
With the rapid addition of internet-connected technologies that touch the same network as the point-of-sale system, new opportunities for credit card data…
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Pei Wei, Kizuki, Curry Up Now discuss the challenge of showing up in unbranded search
by S.A. Whitehead — Food Editor, Net World Media Group
Three fast casual Asian-centered restaurant brands took to the stage Monday afternoon at the Fast Casual Executive Summit in Seattle to talk about the…
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How UK's Leon redefined the fast food industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…
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Restaurant retail products: 3 brands offer lessons learned
by S.A. Whitehead — Food Editor, Net World Media Group
In this second part of our series on restaurant retail product lines, White Castle, Focus Brands and Your Pie discuss the lessons they've learned at their…
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White Castle, Cinnabon, Your Pie: Travelers along the 'alternate revenue' stream
by S.A. Whitehead — Food Editor, Net World Media Group
Increasingly, QSR brands see the need to expand their revenue universes by creating retail products that can not only add a new source of revenue, but also get…
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Joint employer rule change: Boon to industry or employee slap-in-the-face?
by S.A. Whitehead — Food Editor, Net World Media Group
The public comment period is well underway for the joint employer rule published by the National Labor Relations Board on Sept. 14, which relates directly to…
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QSR coffee brands alert: Here are the U.S. cities that love you most
by S.A. Whitehead — Food Editor, Net World Media Group
U.S. consumers fork out $48 billion annually to get their coffee. But as it turns out some American cities have a little more intense love of java than others…
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Subway's way through the storm: Solid plans making recovery easier in hurricane's wake
by S.A. Whitehead — Food Editor, Net World Media Group
Several years ago, Subway worked to develop a disaster protocol in partnership with the American Red Cross. The result of all that pre-planning proved itself…
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