Features
A&W's post-Yum success proves breaking up isn't hard to do
by S.A. Whitehead — Food Editor, Net World Media Group
Sometimes, brands like people do better solo than as a member of even the nicest restaurant family. Such has been the case for a brand that is actually the…
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Food truck growth goes full throttle: Part 2 - costs and challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Businesses and individuals driven by a passion for serving all types of food are recognizing the opportunity to launch a food truck. While these entrepreneurs…
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Taco Bell puts a brake on restaurant industry's revolving door
by S.A. Whitehead — Food Editor, Net World Media Group
Taco Bell's 4-year-old Start with Us, Stay with Us initiative required a slew of cultural changes for the brand, but is now starting to pay off with big…
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World's oldest QSR rebrands, expands in US
by S.A. Whitehead — Food Editor, Net World Media Group
The time may never be more ripe for 118-year-old Yoshinoya to hit a growth spurt in the U.S. The brand's U.S. CEO offers insight into what's coming as the…
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The gluten-free opportunity: New rewards await
by S.A. Whitehead — Food Editor, Net World Media Group
Skyrocketing demand for gluten-free choices on restaurant menus is spawning creative solutions from restaurateurs, food service vendors and health watchdog…
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IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…
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Sleep talkers beware: Alexa is listening for your restaurant reorders
Amazon Prime members can now voice-order meals through Amazon Restaurants on Alexa-enabled devices,
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'If in doubt, leave it out': The lessons in Cinnabon's Carrie Fisher tweet
by S.A. Whitehead — Food Editor, Net World Media Group
Cinnabon's poorly received social media post about Carrie Fisher, upon her death this week, has restaurant leaders talking about how best to prevent such…
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5 findings inside diners' minds make great guides for 2017
by S.A. Whitehead — Food Editor, Net World Media Group
NPD Group recently outlined its top five predictions about the American diner's state of mind as it relates to the dinner plate. Taken collectively, these five…
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Cinnabon unleashes wrath of internet over Fisher tweet
by S.A. Whitehead — Food Editor, Net World Media Group
Cinnabon is struggling today with a problem that haunts just about every restaurateur in the digital age after the company's social media managers posted what…
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A 'post mortem': Looking back at 2016's hard-learned lessons
by S.A. Whitehead — Food Editor, Net World Media Group
Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.
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How is color coloring customer perceptions?
Color is critical to customer experience since it has a notable and predictable impact on their moods and emotions.
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Johnny Rockets tests self-order kiosks in moving to a QSR format
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-order kiosks play an important role in moving to more of a quick-serve format for Johnny Rockets as the 30-year-old iconic brand seeks to refresh itself.
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Wasabi to employees: We like you, we really like you
by S.A. Whitehead — Food Editor, Net World Media Group
Some of the world's leading brands make their employees their first and most important customer. The UK-based foodservice brand,Wasabi, is making it a priority…
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A&W raises frothy mug to post-Yum Brands success
Despite the slackening of sales across parts of the broader restaurant industry, A&W is heading into 2017 nearly as a centenarian, yet thriving brand.
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Kiosks killing jobs? Current events beg the question, but the facts say otherwise
by Elliot Maras — Editor, Automatic Merchandiser
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about…
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Why Moe's Southwest Grill, A&W focusing on digital marketing
by Cherryh Cansler — Editor, FastCasual.com
Digital media is always changing, so it's important to stay up-to-date with the latest trends and developments.
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A chicken chain 'phoenix' rises from ashes with help of a 'patient' man and a whole American Indian nation
by S.A. Whitehead — Food Editor, Net World Media Group
This week, Beautiful Brands International signed an agreement with the Muscogee Creek Nation's Muscogee Nation Business Enterprise division to open as many as…
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Fast Casual Summit: 4 questions restaurant brands must answer
by S.A. Whitehead — Food Editor, Net World Media Group
At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…
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KFC, Pizza Hut, Taco Bell leading Chinese health initiatives
by S.A. Whitehead — Food Editor, Net World Media Group
The Chinese government wants to help its people live longer, healthier lives and has enlisted the support of the nation’s leading fast-food operator, Yum…
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