Nikki Baird to give keynote on privacy at CONNECT summit

Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.

How the restaurant industry is contributing to the drop in children's obesity

by Alicia Kelso — Editor, QSRWeb.com

Restaurants should work with chefs and suppliers to ensure healthier meals, and even include kids in focus groups.

Bring back emotional restaurant advertising

The current buzz in marketing is 'engagement' and the best way to achieve that is to strive for a bit of emotion.

A look at the 'customer driven' features behind Jersey Mike's mobile app

by Alicia Kelso — Editor, QSRWeb.com

Loyalty and online orders have grown steadily since the app's launch in the fall, and more features are expected soon.

April Fool's: Restaurant brands get in on the fun

by Cherryh Cansler — Editor, FastCasual.com

Restaurant brands 'launch' clear coffee, a kale shake and an edible pizza box.

A look at some of Yum! Brands' corporate responsibility initiatives

by Alicia Kelso — Editor, QSRWeb.com

The company's goal is to become the 'preferred restaurant of choice' by offering nutritional improvements.

WFF 2014: A view from the top

by Cherryh Cansler — Editor, FastCasual.com

Get a look at what happened at the 2014 WFF's Leadership Conference.

How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Sonic's plan for differentiation: Chocolate jalapeno shakes and interactive screens

by Alicia Kelso — Editor, QSRWeb.com

The Point of Personalized Service initiative will boost customer experience, drive sales and profitability, CEO says.

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

Taco Bell creates quite a brand buzz with 'breakfast phones'

by Alicia Kelso — Editor, QSRWeb.com

Ahead of the breakfast launch, 1,000 fans received phones calling/texting with missions to encourage social sharing.

Are your employees lying to you?

by Cherryh Cansler — Editor, FastCasual.com

Certain verbal cues and body language behaviors can give away liars.

WFF: How to win over your employees

by Cherryh Cansler — Editor, FastCasual.com

The best way to ensure buy-in from each employee is to communicate with each person based on their personality type.

How Dunkin' Donuts keeps operations simple with fast LTO pace

by Alicia Kelso — Editor, QSRWeb.com

Involving franchisees in the rollout process from concept to launch is "crucial" to the brand's success.

Starbucks takes a jab at QSR coffee competitors

by Alicia Kelso — Editor, QSRWeb.com

Starbucks continues to lead in the mobile space, with 14 percent of in-store transactions coming from its payment app.

Burger King rolling out mobile payment app systemwide

by Alicia Kelso — Editor, QSRWeb.com

The app, developed by Tillster, will include the ability to pre-order, as well as coupons and nutritional information.

Pilot program created to 'look through the eyes of a McDonald's millennial'

by Alicia Kelso — Editor, QSRWeb.com

McDonald's Philadelphia will tap into members' opinions on both the brand and the value and quality of menu items.

Krispy Kreme bets on smaller model, retail coffee platform

by Alicia Kelso — Editor, QSRWeb.com

More franchisees are committing to the smaller shop model, which has been performing above expectations.

Wave of class action suits brought against McDonald's for wage theft

by Alicia Kelso — Editor, QSRWeb.com

One of the most egregious accusations involves software monitoring of labor costs in real-time.

Dunkin's loyalty program driving frequency and ticket

by Alicia Kelso — Editor, QSRWeb.com

To keep operations running with a busy LTO schedule, Dunkin' scores each product on a 10-point complexity metric.