Yum! Brands CEO: 'Humbled by this year's performance'

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell franchisees gear for early 2014 breakfast rollout.

Restaurant Association highlights industry's nutritional progress

by Alicia Kelso — Editor, QSRWeb.com

Eighty-six percent of consumers reported that restaurants offer more healthful options than they did two years ago.

3 tips for responding to Yelp reviews

Sending a private message is like sending a personal email and is best used to thank patrons for writing a positive review.

QSR segment behind in digital gifting

by Alicia Kelso — Editor, QSRWeb.com

QSRs are largely absent from the "world of digital gift cards" mostly due to the pervasive franchising model. 

Fun and games: Why restaurant customers respond to gamification apps

Gamification elements, like points and feedback, make us want to continue participating and engaging with the brand.

5 questions to ask before firing an employee

Maybe that lousy fry cook would make a better cashier.

Canadian QSRs offer close look at mobile payments

MasterPass has been live in Canada since March, and most cashiers generally know how to use it, though curiosity persists.

How a government shutdown could affect the restaurant industry

by Alicia Kelso — Editor, QSRWeb.com

A shutdown means the FDA will limit its activity to high-risk recalls; most routine food safety inspections will be suspended.

A look at McDonald's healthier menu, marketing plan

by Alicia Kelso — Editor, QSRWeb.com

In addition to eliminating soda from Happy Meals, McDonald's will also offer vegetable, fruit and salads as a fry substitute.

Do you know your customer loyalty quotient?

Customers buy 20 percent more product and also accelerate purchase frequency by 20 percent when motivated by a reward.

Coffee takes center stage in QSR space

by Alicia Kelso — Editor, QSRWeb.com

From giveaways to product rollouts, National Coffee Day is a reason to celebrate.

Arby's SVP: A deep product pipeline is more important than ever

by Alicia Kelso — Editor, QSRWeb.com

By implementing a variety of initiatives, Arby's has four times the volume of product pipeline than it has had historically.

Last minute prep for the Oct. 1 Obamacare deadline

by Alicia Kelso — Editor, QSRWeb.com

The Health Insurance Exchange opens soon with an employee notification requirement for all restaurant operators.

How negative word-of-mouth marketing can lead to more sales

Unfavorable comments can lead to increased sales if acted upon appropriately and quickly.

Beverage, dessert innovation to open Fast Casual Executive Summit

Attendees will learn how to create, launch and market dessert and beverages.

Crisis expert: QSR strikes not damaging brands

by Alicia Kelso — Editor, QSRWeb.com

The more brands engage strike supporters, the longer the story plays out in the media.

Restaurant industry experiencing better borrowing conditions

by Alicia Kelso — Editor, QSRWeb.com

Restaurant finance exec predicts high-growth stories from customization concepts.

Menu newsmakers include the chicken and the egg

by Alicia Kelso — Editor, QSRWeb.com

Vegetables will soon be treated with the same care and creativity as proteins.

Menu trends driven by sophisticated consumers

by Alicia Kelso — Editor, QSRWeb.com

Customers love to experiment, but within boundaries; you need to make unfamiliar flavors approachable.

Mobile payments a hot topic at Fast Casual Executive Summit

by Cherryh Cansler — Editor, FastCasual.com

Restaurant operators will learn how and why to embrace mobile payments.