A&W's communications strategist outlines social media trends

by Alicia Kelso — Editor, QSRWeb.com

Teens prefer the speed and visual benefits of Twitter, Instagram compared to Facebook.

Factors driving interchange rates down

Competition is offering merchants new ways to accept payments and this will lower fees over time.

QSRs jump on creative agency carousel

by Alicia Kelso — Editor, QSRWeb.com

Burger King is just one of a handful of QSRs shifting its creative duties around so far this year.

Sonic turns to technology to enhance personalized service

by Alicia Kelso — Editor, QSRWeb.com

A deep product pipeline has allowed the brand to better compete with fast casual restaurants, execs say.

Gone in a Flash: Restaurant websites abandoning Adobe's platform

by Alicia Kelso — Editor, QSRWeb.com

Flash is not compatible with Apple products and is not ideal in Google searches.

Sysco/US Foods merger: The small independent restaurant just got smaller

The best thing small restaurants can do is band together with a GPO, providing more transparency and security in pricing.

Maintaining menu relevance in the New Year

Exposure to ethnic menu items and ingredients will drive growth in awareness and enthusiasm of new cuisines.

QSRweb.com's most popular stories of the year

by Alicia Kelso — Editor, QSRWeb.com

This year, readers were interested in menu trends, marketing campaigns, restaurant designs and emerging technologies.

Consumers have an appetite for mGifting

Once someone is mGifted a stored gift card, it is the ideal time to convert them into a consistent mobile user.

What's on the menu for 2014? Restaurant execs make their predictions

by Alicia Kelso — Editor, QSRWeb.com

Snacking innovation, sausage and Southern influences on the QSR radar.

QSR executives reflect on the top culinary stories of the year

by Alicia Kelso — Editor, QSRWeb.com

Spicy, barbecue, breads and local ingredients led research and development lists this year.

10 QSR stories in 2013 that had nothing to do with food

by Alicia Kelso — Editor, QSRWeb.com

Value menus and mobile platforms dominated QSR initiatives in 2013.

Remodeled White Castle restaurant includes self-ordering stations

The unit also includes front-counter seating and a Coca-Cola Freestyle fountain dispenser.

Why most restaurants fail within the first three years

Restaurateurs need to be open to modifications of their original ideas.

QSR's social media hits and misses in 2013

by Alicia Kelso — Editor, QSRWeb.com

Brands are tapping into newer social channels, while some employees still don't grasp the consequences of sharing.

Top QSR menu stories from 2013

by Alicia Kelso — Editor, QSRWeb.com

Dessert innovations and co-branding efforts moved into the spotlight this year.

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Technology plays a big part in the fight for food safety

Automating the HACCP temperature recording process with remote monitors maintains food and storage temps at all times.

Yum! Analyst Day: Taco Bell mobile ordering to roll out in '14

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell plans to unveil is most robust product pipeline ever, including extensions of the Cantina Bell line.

Yum! Analyst Day: KFC turns to 'holistic' plan for more innovation

by Alicia Kelso — Editor, QSRWeb.com

'If we can keep our lead in emerging markets, it is a mathematical certainty this will be biggest brand in world.'