Millennials influencing McDonald's product pipeline

by Alicia Kelso — Editor, QSRWeb.com

The influence of the vast Millennial generation has trickled into every facet of the restaurant industry — from the increased focus on mobile technology to…

QSRs shift focus to mobile for differentiation

by Alicia Kelso — Editor, QSRWeb.com

Brands are increasing their budgets for mobile initiatives, from loyalty to promotions and payments.

The changing face of QSR customer loyalty programs

Digital loyalty programs can increase the visit frequency of those loyal customers by 12 to 44 percent.

Krispy Kreme's sales jump via 'inspired marketing'

by Alicia Kelso — Editor, QSRWeb.com

The company is growing its domestic and international footprint through a smaller, cheaper prototype.

Earl of Sandwich, VooDoo BBQ will discuss Millennial marketing at FCES

Attendees of Fast Casual Executive Summit will learn strategies and best practices for using the mobile channel to build profitable relationships with…

Restaurant industry organizations respond to widespread strikes

by Alicia Kelso — Editor, QSRWeb.com

One analyst said wage increases would add to food costs, which would then affect restaurant visits.

Quick-service wage protests snowball nationwide

by Alicia Kelso — Editor, QSRWeb.com

A petition has been sent to major restaurant chains citing their combined $7.35B in profits last year.

Commentary: What operators can expect from planned QSR strikes

Employment attorneys suggest that operators be professional and courteous to employees who strike; most, if not all, of them will come back to work and if…

How to use social proof to attract more walk-ins and orders

Reviews, ratings and comments posted on your website will show potential customers how much others have enjoyed your food and service. 

Top CEOs join Fast Casual Exec Summit's experts panel

Attendees will have the opportunity to grill industry leaders on what it takes to run a successful fast casual restaurant.

Popeyes' has opportunity to 'at least' double domestic footprint

by Alicia Kelso — Editor, QSRWeb.com

Popeyes' systemwide sales increased by 11.6 percent during Q2, rolling over 11.5 percent in Q2 of 2012.

Few restaurant concepts on Inc. Magazine's 'fastest growing' list

The top restaurant brand this year is Patxi's Pizza, No. 1215 overall and 24th in the food and beverage category.

10 tax tips to save restaurateurs money

The best guarantee of consistently low tax bills this year, next year and so-on down the road is tax planning now. Don't wait until the end of the year.

Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.

Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

What the restaurant industry can learn from retail experts

by Alicia Kelso — Editor, QSRWeb.com

Hiring the right people and training those people are keys to an increasingly customer-centric environment.

Why millennials don't like being paid by the hour

Your culture should be one where employees own their jobs, as opposed to one where employees feel totally disconnected to bottom line results and are only…

How Auntie Anne's successfully executed its new breakfast platform

by Alicia Kelso — Editor, QSRWeb.com

The director of menu management thinks the mainstreaming of pretzel bread is good for the brand.

Portals vs. non-portals: Which is best for online ordering?

Restaurants typically use two formats for online ordering: Portals — or multirestaurant sites that list restaurants alongside their competition — and full…