Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.

Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

What the restaurant industry can learn from retail experts

by Alicia Kelso — Editor, QSRWeb.com

Hiring the right people and training those people are keys to an increasingly customer-centric environment.

Why millennials don't like being paid by the hour

Your culture should be one where employees own their jobs, as opposed to one where employees feel totally disconnected to bottom line results and are only…

How Auntie Anne's successfully executed its new breakfast platform

by Alicia Kelso — Editor, QSRWeb.com

The director of menu management thinks the mainstreaming of pretzel bread is good for the brand.

Portals vs. non-portals: Which is best for online ordering?

Restaurants typically use two formats for online ordering: Portals — or multirestaurant sites that list restaurants alongside their competition — and full…

Infographic: 3 ways loyalty programs grow your business

Loyalty incentives can lift customer visits on average by 12 to 44 percent.

Free guide: Profitable restaurants turn more tables

Jason's Deli transformed the way it delivered food to tables using Table Tracker, an RFID-enabled system to allow staff to quickly locate customers.

Roundtable weighs in on restaurant ownership trends

by Alicia Kelso — Editor, QSRWeb.com

To find the right employees, restaurants should conduct three interviews by three different people and present a different set of questions from each.

Bruster's taps franchisees to come up with new restaurant designs

by Alicia Kelso — Editor, QSRWeb.com

The remodels are part of the brand's revitalization plan, developed to grow sales and attract new franchisees.

With SnapChat, Taco Bell raises the bar on social media marketing

When restaurants encourage guests to post and send photos via SnapChat or other social media platforms, they demonstrate transparency, which in turn promotes…

4 tips to maximize ice production as demand, temps heat up

Rising heat is a factor behind decreased ice machine performance, but failure to perform routine, preventive maintenance can contribute to inefficiencies.

Dunkin' Donuts gets an afternoon daypart bump, plans pretzel roll launch

by Alicia Kelso — Editor, QSRWeb.com

Brand executives are optimistic about mobile, loyalty and digital menu initiatives.

KFC's fast casual concept not expected to cannibalize original brand

by Alicia Kelso — Editor, QSRWeb.com

KFC eleven aims to create a food culture that provides more choices and flavors, according to its director of Development.

QSR employees bringing wage protests to seven cities

by Alicia Kelso — Editor, QSRWeb.com

The organized strike was announced the same day a new report was released by the National Employment Law Project, showing that 2.2 percent of jobs in the…

Six ways to increase pickup and delivery online orders

Special discounts for pick-up orders, free items with group orders, and customers loyalty programs are all efficient techniques.

Wendy's CEO: More product innovation to come

by Alicia Kelso — Editor, QSRWeb.com

The brand will continue to work toward having fast casual-quality food and experience at a QSR price point.

Why one regional QSR chose a branded mobile payment app

Now, offering an app that replicates website content won't surprise and delight your customers, nor will accepting the same payment app as the cafe down…

Gluten-free suppliers find the missing flavor piece

by Alicia Kelso — Editor, QSRWeb.com

After jumping the availability, affordability and flavor hurdles, gluten-free adopters now just need to figure out the safety component.