News & Media From Alicia Kelso

Last minute prep for the Oct. 1 Obamacare deadline

by Alicia Kelso — Editor, QSRWeb.com

The Health Insurance Exchange opens soon with an employee notification requirement for all restaurant operators.

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Crisis expert: QSR strikes not damaging brands

by Alicia Kelso — Editor, QSRWeb.com

The more brands engage strike supporters, the longer the story plays out in the media.

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Restaurant industry experiencing better borrowing conditions

by Alicia Kelso — Editor, QSRWeb.com

Restaurant finance exec predicts high-growth stories from customization concepts.

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Menu newsmakers include the chicken and the egg

by Alicia Kelso — Editor, QSRWeb.com

Vegetables will soon be treated with the same care and creativity as proteins.

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Menu trends driven by sophisticated consumers

by Alicia Kelso — Editor, QSRWeb.com

Customers love to experiment, but within boundaries; you need to make unfamiliar flavors approachable.

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Millennials influencing McDonald's product pipeline

by Alicia Kelso — Editor, QSRWeb.com

The influence of the vast Millennial generation has trickled into every facet of the restaurant industry — from the increased focus on mobile technology to…

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QSRs shift focus to mobile for differentiation

by Alicia Kelso — Editor, QSRWeb.com

Brands are increasing their budgets for mobile initiatives, from loyalty to promotions and payments.

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Krispy Kreme's sales jump via 'inspired marketing'

by Alicia Kelso — Editor, QSRWeb.com

The company is growing its domestic and international footprint through a smaller, cheaper prototype.

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Restaurant industry organizations respond to widespread strikes

by Alicia Kelso — Editor, QSRWeb.com

One analyst said wage increases would add to food costs, which would then affect restaurant visits.

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Quick-service wage protests snowball nationwide

by Alicia Kelso — Editor, QSRWeb.com

A petition has been sent to major restaurant chains citing their combined $7.35B in profits last year.

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Popeyes' has opportunity to 'at least' double domestic footprint

by Alicia Kelso — Editor, QSRWeb.com

Popeyes' systemwide sales increased by 11.6 percent during Q2, rolling over 11.5 percent in Q2 of 2012.

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Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

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Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.

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Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

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What the restaurant industry can learn from retail experts

by Alicia Kelso — Editor, QSRWeb.com

Hiring the right people and training those people are keys to an increasingly customer-centric environment.

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How Auntie Anne's successfully executed its new breakfast platform

by Alicia Kelso — Editor, QSRWeb.com

The director of menu management thinks the mainstreaming of pretzel bread is good for the brand.

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Roundtable weighs in on restaurant ownership trends

by Alicia Kelso — Editor, QSRWeb.com

To find the right employees, restaurants should conduct three interviews by three different people and present a different set of questions from each.

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