Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Live webinar: 'Recruit to Retain' focuses on dynamic recruiting, improving the employee experience

by S.A. Whitehead — Food Editor, Net World Media Group

Get the best and keep them with you. That's the name of the game today in QSR employment strategy. This free hour-long session brings the pros and their…

Balance Grille hopes to tip scales in brand's favor with downtown Toledo aquaponics farm

by S.A. Whitehead — Food Editor, Net World Media Group

Balance Pan-Asian Grille is hoping to tip the scales in their favor with an innovative new farming operation which, if successful, will soon replace a good…

QSR: Time to define what that means now?

by S.A. Whitehead — Food Editor, Net World Media Group

Quick-service, fast casual, fine dining -- does the restaurant industry need to come together to give more definition to what these service categories really…

McDonald's faces PR nightmare after video of homeless man goes viral

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's is facing a flurry of negative social media traffic involving an incident at its downtown Myrtle Beach, South Carolina, restaurant.

Checkers & Rally's travels 2-way communication highway to QSR success

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers & Rally's has built a strong 2-way communication channel with its customers that's improving everything from operations and menu offerings, to…

KFC UK handles implausible chicken shortage with class

by S.A. Whitehead — Food Editor, Net World Media Group

KFC has shown some real public relations prowess in its handling of the nearly unfathomable problem of running out of its main product —chicken — in the U.K.

Cousins Subs focuses on making 'local' central to the brand

by S.A. Whitehead — Food Editor, Net World Media Group

It's a truth that reveals itself over and over again that sometimes the best of everything can be found right in your own backyard. When it comes to that…

Could House-passed act this week derail menu labeling again?

by S.A. Whitehead — Food Editor, Net World Media Group

The U.S. House passage this week of the so-called "Common Sense Nutrition Disclosure Act" (H.R. 772) is either an attempt to water down previous menu-labeling…

McDonald's 'hair-growing fry additive' may pose a PR conundrum

by S.A. Whitehead — Food Editor, Net World Media Group

Additives are typically shunned in QSR operations today, but news that a silicone additive in McDonald's fries might also help cure baldness presents a true…

Burger King 'Whopper Neutrality' ad yields huge returns in free media

by S.A. Whitehead — Food Editor, Net World Media Group

Three months after focusing a very serious social issue ad on the problem of bullying, Burger King is now using its marketing voice to criticize the FCC's…

Flash Focus: Getting an edge in ultra-competitive QSR market with great 'gadgetry'

by S.A. Whitehead — Food Editor, Net World Media Group

The ultra-crowded, nearly constantly changing QSR market demands not only savvy and quick action, but innovation like never before. In that vein, one pizza…

White Castle sliding sliders right through your front door

by S.A. Whitehead — Food Editor, Net World Media Group

January 10, 2018

White Castle sliders are available for delivery just in time for the Super Bowl.

Drum roll please: Introducing the 2018 QSRweb Editorial Board

by S.A. Whitehead — Food Editor, Net World Media Group

QSRweb is proud to introduce the site's 2018 Editorial Board.

A&W: Growing again by returning to its 'roots' and root beer

by S.A. Whitehead — Food Editor, Net World Media Group

For the first time in recent memory last year, longtime QSR brand, A&W, began growing again and thriving and much of the credit goes to the man who embodies…

A restaurateur's guide to the trends within the trends for 2018

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs have been inundated with so-called trends lists for the year ahead over the last three months. This site reviewed some of the major lists and the…

Airports still hot venue for limited-service brands

by S.A. Whitehead — Food Editor, Net World Media Group

Airports are the No. 1 non-traditional expansion market for QSR brands, and Austin, Texas, has positioned itself to be right in the center of the action.

McDonald's in Bethesda is world's 1st green-certified location for megabrand

by S.A. Whitehead — Food Editor, Net World Media Group

In the words of the immortal Kermit the Frog, "It's not easy being green," but one trailblazing McDonald's in Bethesda, Maryland, took on the significant task…

KFC's monster-sized miniature weekend media score

by S.A. Whitehead — Food Editor, Net World Media Group

It’s just a tiny story, but KFC made big news with the opening of its Portland, Oregon, mini restaurant Saturday, which now has managed to generate stories…

Which food news stories changed QSR customer behavior most this year?

by S.A. Whitehead — Food Editor, Net World Media Group

What were the top food news stories of the year and why should restaurateurs pay attention?