Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

Employees wandering away? 5 sure-fire actions to take now

To stay successful, you must ensure your employees are happy or they will look elsewhere. So what then, are the driving motivators for employees to change…

High-touch leadership: The silver bullet in a high-tech QSR world

by Bobby Shaw — President, Bobby Shaw Consulting

I love technology as much anyone, and firmly believe that it's an accelerator that not only drives sales and traffic, but also helps to develop great people.

IBM, food distributor partnership boosts delivery efficiency, safety

October 6, 2017

A new tech provider-food distributor partnership uses IoT to improve not only deliveries, but also overall restaurant operational efficiency. The results could…

HR people say predictive analytics work, they just don't have them

October 5, 2017

The predictive analytics firm OutMatch recently surveyed HR professionals about the value of using predictive analytics in hiring employees and then helping…

Krystal proves hurricane response plans help

by S.A. Whitehead — Food Editor, Net World Media Group

Many QSR chains lack hurricane response plans, citing the unique challenge that each storm presents. Not so though for Krystal, whose thorough hurricane…

Go green AND go home: Postmates expands emissions-free deliveries

October 4, 2017

Few, if any, current trends in the foodservice realm can top delivery and sustainable operations. Enter, the on-demand network  PostMates, which has expanded…

Restaurant cooks and baristas tops in US wage growth in September

October 4, 2017

The latest annual year-over-year wage growth report is out for September, showing continued snail's pace growth in wages overall, but also indicating that…

TA Restaurant Group opens 9th Arby's, dives deeper into nonproprietary brands

October 3, 2017

The TA Restaurant Group is building on its base of Arby's outlets at its TravelCenters, opening its ninth location of the chain. The 40-seat restaurant off…

Key QSR delivery take-outs from wider world of retail ecommerce

The growth of third-party delivery services both threatens and provides opportunities for the dramatically changing QSR industry. But the good news is that…

QSR loyalty index shows you don't have to be big to be beautiful

September 28, 2017

Location intelligence business Foursquare recently did a deep data dive on customer loyalty, using fast food foot traffic patterns from millions of Americans…

New Jon Smith Subs owner to expand chain worldwide

September 26, 2017

Central Florida is getting a taste of the previously South Florida-centric brand, Jon Smith Subs, at its newest location in Oviedo. The store opened this week…

Multi-QSR franchise company acquires Round Table Pizza

September 15, 2017

Multi-QSR brand franchisor and brand management company, Global Franchise Group, has acquired Round Table Pizza, and its affiliates, Round Table Clubhouse and…

19 chains, 475 people enrolled for 1st NRA apprenticeship

September 14, 2017

Shakey's Pizza and Firehouse Subs are among the brands that have committed to registering nearly 500 restaurant and hotel apprentices in the Hospitality Sector…

Study: Higher pay might equal lower restaurant hygiene

September 14, 2017

In the months leading up to wage increases in places like Oregon and elsewhere, we've heard incessant cries that higher wages would lead to higher menu prices…

The little payment detail that can save restaurateurs big

by Ben Wagner — Vice President of Marketing & Product, Ingenico Group

Every business likes to run efficiently, save on costs, gain the most out of its resources and optimize operations, but all too often restaurant businesses…

Hot Dog on a Stick gets new leader

September 6, 2017

Hot Dog on a Stick has a new executive vice president in Jeremy Roy, a news release said. Roy is a 13-year franchisee of the chain's sister brand, Great…

Jimboy's spells 'hero' T-A-C-O

September 6, 2017

This month,  Jimboy’s Tacos launched a four-week initiative, Taco for a Hero, that puts a free beef or bean Taco in the hands of military personnel and first…

Jimboy's Tacos moves on out in a big way

August 31, 2017

Jimboy’s Tacos has signed a franchise development agreement that will expand the brand’s presence in Southern California by 20 units. The first opening this…

Shake-makin' Steak 'n Shake gets 'cereal' about breakfast

August 31, 2017

Breakfast has become so big for QSRs that even storied milkshake-making brand Steak 'n Shake has built a new menu item around a breakfast milkshake made with…