Friendly 'ghosts' breathe new life into Smokey Bones

by S.A. Whitehead — Food Editor, Net World Media Group

Tripling the size of your brand's units in the course of a year -- and a pandemic-stricken year at that -- is no easy feat. But casual brand, Smokey Bones, has…

Frios: The meaning of mobilizing a brand

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic has made the notion of meeting customers where they are a business imperative. One Alabama-based former store- and cart-based brand exemplifies…

Restaurants adapt to short, long-term impact of COVID-19

by Fast Casual

The short-term impacts of COVID-19 have been tremendous on restaurant customer behavior. Luckily, restaurants have adopted many tactics to handle both the…

Up close with The Halal Guys, HungerRush

by S.A. Whitehead — Food Editor, Net World Media Group

The Halal Guys CEO talks about riding the choppy seas of a rough restaurant year, while HungerRush stops in to recount the many ways restaurant management…

Presented by QSRweb.com

Tripadvisor launches online management platform for restaurants

October 7, 2020

Tripadvisor has launched Menu Connect, an online listings management solution that allows restaurants to publish, update and manage their menu and business…

Burger-flipping, fry-dipping robot 'ROARs' into bigger QSR reality

by S.A. Whitehead — Food Editor, Net World Media Group

Flippy, the burger-flipping robot, has learned nearly two dozen new tricks in the kitchen. As a result, Flippy's maker is making the tech available…

Gimbal’s On-the-Way SDK Creates Curbside Efficiencies for Retailers and Restaurants

Gimbal announced the launch of its On-the-Way SDK, a real-time solution connecting mobile orders with in-store, curbside, and drive-thru pickup options. This…

QSR coffee foot traffic: In need of a double-espresso?

by S.A. Whitehead — Food Editor, Net World Media Group

In the realm of coffee-centered concepts, Dunkin' and Starbucks reign supreme, but traffic is down at both locations. And that is despite the recent…

Restaurant Models for the Post-Pandemic World

Operating a “ghost kitchen” or “host kitchen” is gaining in popularity as a way to serve customers without the pressures of maintaining or adding a…

Presented by Qu

Huddle House-Perkins hustling toward pandemic-era marketing moves

by S.A. Whitehead — Food Editor, Net World Media Group

Hustle - noun: meaning busy movement and activity. Many restaurant brands have embraced the term "hustle" over the past year to navigate the pandemic-era…

Keeping Your Restaurant Nimble in a Crisis with Back-of-House Technology

Successfully navigating a restaurant through the unpredictable current of a global pandemic demands more than just obvious tactics.

Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Panda Express tops F&B for health, safety measures

September 11, 2020

Panda Express ranked first in a national study of health and safety compliance measures in the food and beverage industry completed by consumer research…

Hot chicken + hot deals: 2 ways QSRs are igniting 2020 sales

In this edition of the QSRweb podcast, Dave's Hot Chicken CEO Bill Phelps talks about building a brand on simple, but sizzling chicken sandwiches, while a…

Arby's has the meats -- to go

September 10, 2020

Arby's is underlining its status as the "meats" QSR by launching a service out of select Atlanta-area locations that allows customers to order its roasted…

New Jersey virtual restaurant takes supermarket sampling to new level

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic has produced some amazing restaurant innovations, including a partnership between a New Jersey virtual restaurant and a plant-based grocery…

Church's Go Box targets family, value-based customers

August 28, 2020

Church's Chicken is aiming to box up the family, value-based meal business that has soared since the onset of the pandemic by launching the "Go Box."

Taco Bell rides 'Go Mobile' model to serve 1B drive-thru customers

by S.A. Whitehead — Food Editor, Net World Media Group

If there are a couple of things we've learned over the past half-year, it's that drive-thru and digital restaurant ordering are here to stay. In this interview…

Contactless Payments Across Multiple Verifone Devices

With COVID-19 promising to remain an issue for the foreseeable future, contactless payments will continue to increase in popularity.

Arkansas-based Minute Man relaunching with focus on diner, employee health

August 26, 2020

A 72-year-old Arkansas fast food brand called Minute Man is on the cusp of what brand leaders hope will be a successful comeback.