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Customer Service / Experience News & Media

Culver's names Hometown Hall of Fame winner

December 11, 2011

Volunteers, firefighters, veterans and more were among the 1,000 nominees in Culver's Facebook Hometown Hall of Fame contest.

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Dunkin' Donuts locates biggest coffee fan

December 8, 2011

Dunkin' Donuts has named Todd Cross of Syracuse, N.Y., as its grand prize winner of the "Chance for StarDDom" contest, a nationwide online search for the…

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Dunkin' Donuts puts a twist on classic grilled cheese

December 7, 2011

Dunkin' Donuts has rolled out the new Texas Toast Grilled Cheese Sandwich, featuring two slices of American cheese and one slice of white cheddar cheese melted…

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Burger King adds Coca-Cola Freestyle

by Alicia Kelso — Editor, QSRWeb.com

Burger King Corporation's company-owned restaurants across the U.S. now feature the Coca-Cola Freestyle fountains.

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Restaurant traffic flat first 9 mos of 2011

December 5, 2011

The U.S. restaurant industry entered 2011 in a state of optimism after ending 2010 with two consecutive quarters of one percent traffic increases, but the…

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Dunkin' Donuts hosts Twitter contest for new mint hot chocolate

December 5, 2011

This week, Dunkin' Donuts is celebrating its new Mint Hot Chocolate with a national Twitter contest that gives fans the chance to win free JetBlue flights and…

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QSR mobile marketing focuses heavily on couponing

by Alicia Kelso — Editor, QSRWeb.com

Cellit study draws from 125 QSRs; predicts mobile payments and location-based services to pick up steam.

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Krispy Kreme giveaway marks 10th year in Canada

December 1, 2011

Krispy Kreme is celebrating its 10th birthday in Canada with free Original Glazed Doughnuts on Dec. 11, as well as special deals each day until then.

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KFC brings back Twitter scholarship promotion

December 1, 2011

KFC has brought back its Twitter scholarship promotion for the second year, awarding $20,000 to the high school senior who sends the winning message via the…

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Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.

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QSRs feeling the pressure from c-stores

November 30, 2011

New research by foodservice consulting firm Technomic shows that more consumers are taking advantage of the expanding foodservice options available at…

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Pretzelmaker launches online holiday sweepstakes

November 30, 2011

Pretzelmaker has launched a new online sweepstakes just in time for the holidays – the TWISTED 20 Giveaway.

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McDonald's, Living Social offering 'largest daily deal ever'

November 30, 2011

McDonald's USA and LivingSocial are teaming up to offer what they are calling the largest national QSR daily deal ever.

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Subway offering $2 subs for Customer Appreciation Month

November 30, 2011

Subway is offering 6-inch Cold Cut Combos and Meatball Marinara subs for $2 throughout the month of December.

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Jack in the Box testing Google Wallet platform

by Alicia Kelso — Editor, QSRWeb.com

Mobile payment technology currently available at 35 restaurants.

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KFC Canada offering holiday deals

November 28, 2011

KFC Canada has introduced a holiday deal that can be redeemed in the New Year. Customers who buy a 3-piece "Festive Meal for One" from now through Dec. 31 will…

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Webinar: NEC, Digital Signage Today hosting 'Creating a Memorable Drive-Thru Experience with Digital Signage'

November 28, 2011

NEC Display Solutions of America Inc. and DigitalSignageToday.com are hosting a live webinar event, "Creating a Memorable Drive-Thru Experience with Digital…

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Tim Hortons holiday promo features $25K in giveaways

by Alicia Kelso — Editor, QSRWeb.com

November 28, 2011

Tim Hortons Café and Bake Shop kicked off its holiday promotion program over Thanksgiving and Black Friday, giving away cash prizes in the chain's heaviest…

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Dunkin' Donuts names new loyalty marketing firm

November 27, 2011

Dunkin' Donuts has hired Publicus Groupe's Digitas to head up its loyalty marketing duties. The Boston-based agency's portfolio also includes American Express…

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Commentary: A conflicted view about food stamps at QSRs

The power and generosity of the food industry can help alleviate hunger locally.

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