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Customer Service / Experience News & Media

Wendy's launches T-shirt design contest on Facebook

January 31, 2012

During Wendy's investor day in New York City Monday, the company discussed its plan to focus more strongly on marketing campaigns. At the same time down the…

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McDonald's 2012 Flavor Battle Championship set for Feb. 9

January 31, 2012

Grammy Award-winner Spinderella and Disc Jockeys DJ Irie, DJ Skribble and reigning Flavor Battle champ DJ JayCeeOh will join rapper Doug E. Fresh and…

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AllergyEats warns consumers to be mindful of QSR menu changes

January 31, 2012

There have been numerous comprehensive menu changes in the quick-service segment recently, as chains jockey for position in an increasingly crowded…

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Wendy's accelerates store reimaging, undergoes employee 'reboot'

by Alicia Kelso — Editor, QSRWeb.com

Company sees lift in dine-in sales at remodeled restaurants.

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The Apps of Foodservice

by Nate DaPore — President and CEO, PeopleMatter

Now is the time for restaurants to take control of their mobile presence -- develop apps, mobilize websites, give flexibility to online menus, add special…

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Taco Bell dives into augmented reality with PlayStation promo

January 27, 2012

Taco Bell has launched a promotion allowing consumers to pick up a specially marked $5 Buck Box with a code that can be entered online for a chance to win a…

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Dunkin' Donuts, Taco Bell, Quiznos test Facebook loyalty program

January 25, 2012

Plink, a Facebook credits-based online-to-offline loyalty program, has officially launched, rewarding customers for dining at their favorite restaurants.

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Restaurant.com launches iPhone app

January 24, 2012

The Restaurant.com iPhone mobile app, now available in Apple's App Store, gives diners the ability to scan nearby dining options, purchase a paperless savings…

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How Subway created the top brand buzz

by Alicia Kelso — Editor, QSRWeb.com

Differentiation is the key to generating — and maintaining — positive consumer perception.

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LaMar's Donuts launches whole-grain options and skinny lattes

January 23, 2012

To celebrate New Year's resolutioners, LaMar's Donuts has introduced a new whole-grain glazed cake and whole-grain raised donuts accompanied by a variety of…

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White Castle ready for Slider Bowl Championship

January 19, 2012

White Castle's inaugural Slider Bowl National Championship will be held Jan. 31 at the Crowne Plaza Union Station Victoria Ballroom in Indianapolis.

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McDonald's named a top global brand for 'consumer responsiveness'

by Alicia Kelso — Editor, QSRWeb.com

Interbrand's methodology factors in financial performance, role of the brand and brand strength.

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Jack in the Box donates 250K to Big Brothers Big Sisters

January 18, 2012

Jack in the Box restaurants has donated $250,000 to Big Brothers Big Sisters for its military mentoring programs.

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What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

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White Castle now taking Valentine's Day reservations

January 17, 2012

White Castle is now taking reservations for its annual Valentine's Day dinner.

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A lesson in loyalty

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and…

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Dunkin' Donuts Chicago unit opens with new look, enhanced menu

by Alicia Kelso — Editor, QSRWeb.com

Dunkin' Donuts will open its 500th Chicago location Jan. 14. The milestone restaurant will feature a new design, with updated colors and coffee buzz words…

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Burger King testing delivery service in DC area

January 12, 2012

Burger King is testing delivery service at a handful of restaurants in Virginia and Maryland. Bloomberg reports the trial currently includes four restaurants…

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Pretzelmaker launching Facebook snack deals

January 11, 2012

Pretzelmaker has created a new combination option that includes a 12-piece Mini Pretzel Dog order and a regular beverage.

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McDonald's UK replaces Happy Meal toys with books

by Alicia Kelso — Editor, QSRWeb.com

January 11, 2012

McDonald's UK's latest Happy Meal promotion features Mudpuddle Farm books instead of traditional plastic toys.

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