Customer Service / Experience News & Media

Yogurtland will celebrate National Frozen Yogurt Day on Feb. 6 by offering guests free frozen yogurt and toppings from 4-7 p.m. at all participating U.S.

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QSRs embracing Super Bowl marketing juggernaut

by Alicia Kelso — Editor, QSRWeb.com

Sales of chicken wings expected to surpass pizza for the game.

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Subway offers $5 Footlongs for February

February 2, 2012

Subway restaurants is offering any regular Footlong for $5 throughout the month, as part of its "Februany" promotion.

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Burger King's value perception jumps after french fry launch

February 2, 2012

Pizza Hut gained the most in value perception during the month of January, typically a slow sales month in the QSR segment, according to consumer research firm…

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NRA: Consumers want local sourcing and healthy menu choices

by Alicia Kelso — Editor, QSRWeb.com

The association's 2012 Restaurant Industry Forecast predicts modest sales and employment growth.

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Wendy's Kids' Meals to include activity kits

February 1, 2012

From Feb. 13 through March 18, every Wendy's Kids' Meal will include a Creativity for Kids activity kit created exclusively for the restaurant chain.

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Wendy's launches T-shirt design contest on Facebook

January 31, 2012

During Wendy's investor day in New York City Monday, the company discussed its plan to focus more strongly on marketing campaigns. At the same time down the…

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McDonald's 2012 Flavor Battle Championship set for Feb. 9

January 31, 2012

Grammy Award-winner Spinderella and Disc Jockeys DJ Irie, DJ Skribble and reigning Flavor Battle champ DJ JayCeeOh will join rapper Doug E. Fresh and…

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AllergyEats warns consumers to be mindful of QSR menu changes

January 31, 2012

There have been numerous comprehensive menu changes in the quick-service segment recently, as chains jockey for position in an increasingly crowded…

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Wendy's accelerates store reimaging, undergoes employee 'reboot'

by Alicia Kelso — Editor, QSRWeb.com

Company sees lift in dine-in sales at remodeled restaurants.

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The Apps of Foodservice

by Nate DaPore — President and CEO, PeopleMatter

Now is the time for restaurants to take control of their mobile presence -- develop apps, mobilize websites, give flexibility to online menus, add special…

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Taco Bell dives into augmented reality with PlayStation promo

January 27, 2012

Taco Bell has launched a promotion allowing consumers to pick up a specially marked $5 Buck Box with a code that can be entered online for a chance to win a…

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Dunkin' Donuts, Taco Bell, Quiznos test Facebook loyalty program

January 25, 2012

Plink, a Facebook credits-based online-to-offline loyalty program, has officially launched, rewarding customers for dining at their favorite restaurants.

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Restaurant.com launches iPhone app

January 24, 2012

The Restaurant.com iPhone mobile app, now available in Apple's App Store, gives diners the ability to scan nearby dining options, purchase a paperless savings…

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How Subway created the top brand buzz

by Alicia Kelso — Editor, QSRWeb.com

Differentiation is the key to generating — and maintaining — positive consumer perception.

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LaMar's Donuts launches whole-grain options and skinny lattes

January 23, 2012

To celebrate New Year's resolutioners, LaMar's Donuts has introduced a new whole-grain glazed cake and whole-grain raised donuts accompanied by a variety of…

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