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Customer Service / Experience News & Media

Technomic: Commodity costs to shape restaurant industry in 2012

November 7, 2011

As 2011 begins to wind down, foodservice research and consulting firm Technomic has predicted seven developments that will take shape in the restaurant…

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Whataburger adds healthier menu options

November 6, 2011

Starting Nov. 7, Whataburger will become the latest QSR to add apple slices to its kids' meals as a substitute for french fries. The apple slices will be…

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Burger King's new Crown Program enhances family mealtime

by Alicia Kelso — Editor, QSRWeb.com

BKC establishes fund to support various charities.

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Roy Rogers Restaurants plans 100th birthday celebration

November 3, 2011

Roy Rogers Restaurants is celebrating the 100th birthday of "cowboy crooner" and namesake Roy Rogers from Nov. 5-11 at most locations.

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TCBY CEO discusses the company's continued evolution

by Alicia Kelso — Editor, QSRWeb.com

Chain creates consumer insight team to stay ahead of busy segment.

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Cause marketing is good for business

by Alicia Kelso — Editor, QSRWeb.com

Does your fundraising campaign resonate with your guests?

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Dunkin' Donuts extends partnership with JetBlue

October 27, 2011

Dunkin' Donuts and JetBlue Airways have extended their partnership that began in 2006. As part of the agreement, JetBlue passengers receive Dunkin' Donuts…

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Restaurants embracing demand for scratch cooking

Despite increased need for skilled labor and equipment, adding pure and real ingredients is worth it.

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Perka unveils cardless loyalty iPod platform

October 17, 2011

Perka has unveiled a new cardless loyalty marketing platform that runs on an iPod, enabling small businesses to connect with customers via their mobile phones…

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McTV: McDonald's rolling out digital in-store channel

October 16, 2011

McDonald's Channel, a digital television network featuring original, local content for in-store customers, is set to roll out at McDonald's units in California.

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Order hear: Culver's adds more accessible drive-thrus

by Alicia Kelso — Editor, QSRWeb.com

About 60 restaurants are now equipped with a system that makes it easier for the deaf and hearing impaired to order.

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Culver's adds OrderAssist for drive-thrus

Some Culver’s franchisees are taking a proactive approach in accommodating their guests with hearing impairments. About 60 operators in the 440-unit chain…

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White Castle inducts Cravers into Hall of Fame

October 12, 2011

On Oct. 20, White Castle is inducting 12 dedicated Cravers from six states into its Cravers Hall of Fame. Hundreds of applications were submitted for the…

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Snapfinger develops mobile app for virtual drive-thru experience

October 11, 2011

Snapfinger, a remote web and mobile ordering and pre-payment services company, announced the creation of the Extended Drive-Thru (EDT) remote ordering…

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Whataburger's new campaign shows customer perspective

by Alicia Kelso — Editor, QSRWeb.com

Chain's first new marketing message in nine years coincides with launch of All-Time Favorites menu.

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Carl's Jr. marks Texas milestone

October 10, 2011

Carl's Jr. will open its 50th restaurant in Texas this week and is celebrating with a series of free burger events.

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Del Taco, Real Steel team up for 2-D barcode promotion

October 9, 2011

Del Taco and Real Steel, the newly released film starring Hugh Jackman, have teamed up for a promotion that includes limited edition "Macho" sized movie-themed…

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Court rules against Taco Bell in discrimination case

October 9, 2011

Taco Bell's 220 California units will likely have to undergo improvements after a federal judge ruled the chain violated federal and California laws protecting…

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Pretzelmaker marking 20th anniversary with free bites

October 6, 2011

Pretzelmaker will mark its 20th anniversary by hosting a Birthday Bites celebration at participating stores across the country.

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Subway to accept contactless payments in 2012

by Alicia Kelso — Editor, QSRWeb.com

October 6, 2011

Announcement comes shortly after Subway begins testing mobile payment option.

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