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Customer Service / Experience News & Media

Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

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Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

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3 Reasons Why 4G LTE and 5G Routers Are the Best Sources of Connectivity for Kiosks

In a consumer-driven, convenience-oriented environment — where self-service is for many a preferred way to order food, check-in for a flight or check out…

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Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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How Restaurant Software Architecture Impacts APIs & Performance

In this article, we dive deeper into APIs, explaining more about the differences between modern & legacy architectures; how APIs impact your entire tech stack…

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3 Tips for Opening Your First Drive-Thru

We know how challenging it is to open a restaurant on time, especially when it’s your first time. We are here to make the drive-thru menu boards selection as…

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How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

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Using Your Tech Stack as a Cross-Selling Powerhouse

See how using a data-drive cross-selling platform moves your POS to the next level. By offering more customized upsell suggestions, you can increase your…

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Pincho, Hattie B’s tapping Thanx hidden menu capability

March 18, 2022

Florida-based burger and kebab concept Pincho and Nashville-based Hattie B's Hot Chicken are deploying hidden menus to diners by tapping Thanx Loyalty 3.…

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Five Ways to Drive Sales and Generate Engagement through Digital Signage

To stay competitive, businesses need the ability to effectively inform and engage both customers and staff without draining valuable resources. Learn to drive…

Presented by FastCasual.com

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How To Build A Self-Service Experience You’re Proud Of

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption…

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Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

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Supply Chain Solutions

At TundraFMP, we partner with our customers to help them through their supply chain challenges.

Presented by TundraFMP

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3 Ways to Future-Proof Your Restaurant Tech Stack

It’s clear that a digital transformation is no longer a "nice to have" but a necessity for future viability. At Qu, we believe the winning restaurants in the…

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Reshaping the Guest Experience to Cope with Staffing Challenges

To maintain a quality experience, restaurant operators need to rethink the way they manage their business. That means doing what they can to speed up service…

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