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Customer Service / Experience News & Media

How Restaurant Software Architecture Impacts APIs & Performance

In this article, we dive deeper into APIs, explaining more about the differences between modern & legacy architectures; how APIs impact your entire tech stack…

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3 Tips for Opening Your First Drive-Thru

We know how challenging it is to open a restaurant on time, especially when it’s your first time. We are here to make the drive-thru menu boards selection as…

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How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

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Using Your Tech Stack as a Cross-Selling Powerhouse

See how using a data-drive cross-selling platform moves your POS to the next level. By offering more customized upsell suggestions, you can increase your…

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Pincho, Hattie B’s tapping Thanx hidden menu capability

March 18, 2022

Florida-based burger and kebab concept Pincho and Nashville-based Hattie B's Hot Chicken are deploying hidden menus to diners by tapping Thanx Loyalty 3.…

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Five Ways to Drive Sales and Generate Engagement through Digital Signage

To stay competitive, businesses need the ability to effectively inform and engage both customers and staff without draining valuable resources. Learn to drive…

Presented by FastCasual.com

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How To Build A Self-Service Experience You’re Proud Of

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption…

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Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

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Supply Chain Solutions

At TundraFMP, we partner with our customers to help them through their supply chain challenges.

Presented by TundraFMP

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3 Ways to Future-Proof Your Restaurant Tech Stack

It’s clear that a digital transformation is no longer a "nice to have" but a necessity for future viability. At Qu, we believe the winning restaurants in the…

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Reshaping the Guest Experience to Cope with Staffing Challenges

To maintain a quality experience, restaurant operators need to rethink the way they manage their business. That means doing what they can to speed up service…

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Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

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How QR Codes Can Benefit Your Business

QR codes are a huge technological advancement in the field of retail and have made product details and other information easily accessible for both customers…

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2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

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Essential Tools for Staff Engagement and Retention in Retail in 2022

Teams are under a huge amount of pressure. Staff engagement and retention seem like they've never been harder — or more important to prioritize. Sure, there…

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Pandemic causes PizzaLeah to pivot

by Mandy Wolf Detwiler — Editor, Networld Media Group

Leah Scurto opened her pizzeria, PizzaLeah, in Sonoma County, California just days before the COVID-19 pandemic shutdown hit the state. That caused Scurto to…

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2021 Has Been Koala’s Best Year in Platform History, Brand Highlights Company’s Growth

Industry leading platform supports restaurant industry growth through the pandemic era

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How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

Presented by KioskMarketplace.com

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Creating Customer Stickiness Through the Right POS Partner

When looking for a new POS system, think beyond the product. Think partnership. Evaluate POS systems and companies against four areas proven to generate…

Presented by FastCasual.com

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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