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Customer Service / Experience News & Media

White Castle among businesses utilizing AI

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. A…

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

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PourMyBeverage debuts self-pour cocktail system, highlights milestones

May 26, 2022

PourMyBeverage is debuting PourMyCocktail, a next-generation dispense system to its self-pour brand portfolio that includes PourMyBeer and PourMySoda, that…

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Fries, American cuisine are tops with order-out diners

May 25, 2022

When it comes to ordering out food Americans love their fries and American cuisine. And consumers are loving delivery services, with 83% ordering delivery as…

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Apex Order Pickup Solutions teams with Radius Networks on digital locker solution

May 23, 2022

Radius Networks, a provider of enterprise location technology, has teamed with Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions…

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Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Connect Media

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

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The Loyalty Iceberg: Creating Human Centered Experiences

For a long time, customer loyalty has focused on two things: signups and discounts. Now we know that when it comes to creating enduring customer relationships…

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Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

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3 Reasons Why 4G LTE and 5G Routers Are the Best Sources of Connectivity for Kiosks

In a consumer-driven, convenience-oriented environment — where self-service is for many a preferred way to order food, check-in for a flight or check out…

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Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Connect Media

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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How Restaurant Software Architecture Impacts APIs & Performance

In this article, we dive deeper into APIs, explaining more about the differences between modern & legacy architectures; how APIs impact your entire tech stack…

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How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Connect Media

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

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Using Your Tech Stack as a Cross-Selling Powerhouse

See how using a data-drive cross-selling platform moves your POS to the next level. By offering more customized upsell suggestions, you can increase your…

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Pincho, Hattie B’s tapping Thanx hidden menu capability

March 18, 2022

Florida-based burger and kebab concept Pincho and Nashville-based Hattie B's Hot Chicken are deploying hidden menus to diners by tapping Thanx Loyalty 3.…

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