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Customer Service / Experience News & Media

Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

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How QR Codes Can Benefit Your Business

QR codes are a huge technological advancement in the field of retail and have made product details and other information easily accessible for both customers…

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2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

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Essential Tools for Staff Engagement and Retention in Retail in 2022

Teams are under a huge amount of pressure. Staff engagement and retention seem like they've never been harder — or more important to prioritize. Sure, there…

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Pandemic causes PizzaLeah to pivot

by Mandy Wolf Detwiler — Editor, Networld Media Group

Leah Scurto opened her pizzeria, PizzaLeah, in Sonoma County, California just days before the COVID-19 pandemic shutdown hit the state. That caused Scurto to…

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2021 Has Been Koala’s Best Year in Platform History, Brand Highlights Company’s Growth

Industry leading platform supports restaurant industry growth through the pandemic era

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How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

Presented by KioskMarketplace.com

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Creating Customer Stickiness Through the Right POS Partner

When looking for a new POS system, think beyond the product. Think partnership. Evaluate POS systems and companies against four areas proven to generate…

Presented by FastCasual.com

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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Gaining a 360-Degree View of Your Customers

QSRs have more customer data than ever, but making sense of that data can be a challenge.

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#QSRNEXT | November 9, 2021

Designed with busy schedules in mind, the 30-minute, back-to-back sessions will feature execs in the trenches, who will offer powerful insights on technology…

Presented by QSRweb.com

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Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

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How your brand image hinges on customer experience

by Lisa van Kesteren — CEO, SeeLevelHX

Restaurants need to examine their current customer experience given today’s environment to determine how to meet consumer expectations while continuing to…

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McDonald’s to add assistive technology for blind customers to all US company-owned stores

September 20, 2021

McDonald's will add assistive technology for blind customers at all company-owned restaurants in the U.S. by the end of this year, according to a report in The…

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Protect the Hourly Workforce and Keep Businesses Open with Deputy’s Schedule Safely Checklist

To help the business community navigate the latest mandates and keep their staff safe, today, Deputy – leading scheduling and timekeeping software company – is…

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Atmosphere Adds Premium Sports with New FITE Channel

Deal with the top sports PPV platform brings premier boxing, MMA, wrestling and more to Atmosphere programming slate.

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Streaming TV for Restaurants that Bar Rescue’s Jon Taffer Swears By

What are your diners watching in-restaurant? Brands that help their customers laugh, clink their beer mugs and just plain ol’ enjoy each other’s company, are…

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Building Your Brand Experience: Online Ordering Best Practices

Your online ordering site is a crucial part of your restaurant’s business. In this webinar, Brad Brooks of SpeedLine Solutions Inc., Todd Vierra of Spinato’s…

Presented by SpeedLine Solutions

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White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

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Case Study: Bloomin' Brands

International Casual Dining Company Drives Enterprise-Wide Facilities Management Excellence Across 1,200+ Locations.

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