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Customer Service / Experience News & Media

Five Ways to Drive Sales and Generate Engagement through Digital Signage

To stay competitive, businesses need the ability to effectively inform and engage both customers and staff without draining valuable resources. Learn to drive…

Presented by FastCasual.com

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How To Build A Self-Service Experience You’re Proud Of

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption…

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Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

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3 Ways to Future-Proof Your Restaurant Tech Stack

It’s clear that a digital transformation is no longer a "nice to have" but a necessity for future viability. At Qu, we believe the winning restaurants in the…

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Reshaping the Guest Experience to Cope with Staffing Challenges

To maintain a quality experience, restaurant operators need to rethink the way they manage their business. That means doing what they can to speed up service…

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Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

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How QR Codes Can Benefit Your Business

QR codes are a huge technological advancement in the field of retail and have made product details and other information easily accessible for both customers…

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2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

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Pandemic causes PizzaLeah to pivot

by Mandy Wolf Detwiler — Editor, Connect Media

Leah Scurto opened her pizzeria, PizzaLeah, in Sonoma County, California just days before the COVID-19 pandemic shutdown hit the state. That caused Scurto to…

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2021 Has Been Koala’s Best Year in Platform History, Brand Highlights Company’s Growth

Industry leading platform supports restaurant industry growth through the pandemic era

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The POS Is Dead – Businesses Need a Modern Digital Transaction Platform

The restaurant industry has changed dramatically in recent years, and traditional point-of-sale systems are unable to keep up.

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How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

Presented by KioskMarketplace.com

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Creating Customer Stickiness Through the Right POS Partner

When looking for a new POS system, think beyond the product. Think partnership. Evaluate POS systems and companies against four areas proven to generate…

Presented by FastCasual.com

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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Gaining a 360-Degree View of Your Customers

QSRs have more customer data than ever, but making sense of that data can be a challenge.

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#QSRNEXT | November 9, 2021

Designed with busy schedules in mind, the 30-minute, back-to-back sessions will feature execs in the trenches, who will offer powerful insights on technology…

Presented by QSRweb.com

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Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

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How your brand image hinges on customer experience

by Lisa van Kesteren — CEO, SeeLevelHX

Restaurants need to examine their current customer experience given today’s environment to determine how to meet consumer expectations while continuing to…

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McDonald’s to add assistive technology for blind customers to all US company-owned stores

September 20, 2021

McDonald's will add assistive technology for blind customers at all company-owned restaurants in the U.S. by the end of this year, according to a report in The…

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Protect the Hourly Workforce and Keep Businesses Open with Deputy’s Schedule Safely Checklist

To help the business community navigate the latest mandates and keep their staff safe, today, Deputy – leading scheduling and timekeeping software company – is…

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