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Customer Service / Experience News & Media

Outdoor Kiosks Provide New Revenue Stream for Businesses

Though the pandemic is subsiding, restrictions are loosening and the world is gradually returning to a state of normalcy, many of those kiosks that had…

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Reinventing the In-Store Experience: The Reshaping of Retail

After more than a year of people trying to avoid crowds and maintain social distancing, retailers are betting that shoppers will shift to in-person experiences…

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Forbes: Three Ways Multi-Location Brands Can Use Data To Come Back Smarter

When I talk to executives and managers for multi-location restaurants and retail stores, I keep hearing the same concern: They need to come back smarter and…

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Your POS Isn’t Just for Cashiers Anymore. It’s for Customers Too!

Gone are the days when point-of-sale systems were being used only at the cash register. Diners are already using them to access menus, order and pay at the…

Presented by FastCasual.com

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Solving the labor crisis: How to tap into the potential of your current workforce and be an employer of choice

With vaccination rates increasing, restaurants are starting to return to a semblance of normal operations. But as The Great Return continues, a new challenge…

Presented by FastCasual.com

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From Out-of-Date Online Ordering & POS System to Fully Integrated Digital Engine

Fast casual UNO Pizza embarked on a full-scale digital relaunch and saw an opportunity in early 2020 to upgrade their legacy online ordering system to unlock…

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Women in Marketing: A Fireside Chat with &Pizza & Gimbal

In this fireside chat, Gimbal's VP of Marketing, Liz Weinsten and &Pizza's Head of Marketing, Charae Carter Jenkins discuss everything from the meaning behind…

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Design Tips for Online Ordering Sites

Learn more about how DineEngine can leverage proper design techniques that will provide a higher ROI and better guest/staff experiences.

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How Lee's Famous Recipe overcame hiring crisis with Conversational AI

Although many QSRs have reported that drive-thru traffic is now making up 80% of business thanks to the pandemic, unemployment packages have made it…

Presented by FastCasual.com

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Quelling QSRs' labor pains: Why things must radically change

by S.A. Whitehead — Food Editor, Net World Media Group

In this second of a two-part series on the restaurant industry labor crisis, restaurateurs and industry experts pinpoint the answers all feel are urgently…

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Gimbal Launches Frictionless Pickup for Brands Without a Mobile App

On-the-Way web app reduces implementation of pickup solutions to minutes

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Rebounding on steroids: Lessons learned from former Yum! CEO

While restaurateurs have had their share of setbacks over the last year or more, how brands fare going forward depends very much on how each company executes…

Presented by FastCasual.com

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Outdoor Signage Rises in Importance in the New Restaurant Industry

The way restaurants serve their guests has changed dramatically in the wake of COVID-19. Digital displays offer the opportunity to make those changes more…

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Five Tips for Getting a Restaurant Up, Running and Positioned for Success

The process of getting a restaurant up, running and positioned for success – particularly nowadays – can be a daunting task. Here are five tips for achieving a…

Presented by TundraFMP

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Atmosphere Closes $25 Million Series B Investment from Valor Equity Partners

Atmosphere, the worldwide leader in streaming TV for businesses announced today a $25 million Series B investment from Valor Equity Partners.

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4 Reasons Why Managed SD-WAN is a Smarter Network Strategy

Managed SD-WAN provides flexibility, staffing efficiency, stronger security, and simplicity. Get the White Paper.

Presented by Ventus Wireless, LLC.

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The 2021 Dining Report

People are already in a new normal, and restaurants should expect to join them - and stay there. This is the exclusive report that shows you how.

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Dining in 2021: How It Started, How It's Going. What's Next.

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains.

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Gimbal and NextNav Level Up Location Services to Meet Consumer Expectations

Gimbal and NextNav have partnered to elevate the capabilities of location services for consumers. The partnership makes a new, vertical dimension - the Z-axis…

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How to unblock your restaurant’s loyalty “blind spot”

Learn how your organization can gain visibility into the purchasing preferences of 100% of your diners without the friction of an opt-in process.

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