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Customer Service / Experience News & Media

Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

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Wicked Lick has cheeky concept, begins franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Key West's Wicked Lick is a single-unit ice cream shop. Here's how its owners plan to franchise the brand.

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Atmosphere Launches New Entertainment News Channel

Stay in-the-know about your favorite celebs, movies, fashion, gaming and more with Atmosphere Entertainment. Only on Atmosphere.

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What Is Barcode Technology, And How Does It Impact Retailers In 2022?

Barcode scanners have progressed beyond POS checkouts. Learn how they can help your business succeed!

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McDonald's-inspired proposal goes awry

June 17, 2022

A marriage proposal is all about the delivery but in one instance the delivery went very wrong.

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White Castle among businesses utilizing AI

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. A…

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

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PourMyBeverage debuts self-pour cocktail system, highlights milestones

May 26, 2022

PourMyBeverage is debuting PourMyCocktail, a next-generation dispense system to its self-pour brand portfolio that includes PourMyBeer and PourMySoda, that…

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Fries, American cuisine are tops with order-out diners

May 25, 2022

When it comes to ordering out food Americans love their fries and American cuisine. And consumers are loving delivery services, with 83% ordering delivery as…

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Apex Order Pickup Solutions teams with Radius Networks on digital locker solution

May 23, 2022

Radius Networks, a provider of enterprise location technology, has teamed with Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions…

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Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

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Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

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3 Reasons Why 4G LTE and 5G Routers Are the Best Sources of Connectivity for Kiosks

In a consumer-driven, convenience-oriented environment — where self-service is for many a preferred way to order food, check-in for a flight or check out…

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Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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