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Customer Service / Experience News & Media

The Future Of The Hospitality Industry Is Connected

Make sure your business has all it needs to compete because the future of the hospitality industry is cloud-based and connected.

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The Acclaimed MPOP® Now Comes With Direct IOS USB-C Connectivity

Connect and charge your iOS device with the latest mPOP® model, the POP10Ci, for convenient all-day use. The mPOP® is the industry's first hybrid receipt…

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The Original Rainbow Cone franchising after 96 years

The Original Rainbow Cone is a Chigaco-based line of ice cream shops. Now on its third generation of ownership, the granddaughter of the founder is ready to…

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4 Signs that Your Customer Service Team Needs Additional Training

Every time your staff serves a client quickly, efficiently and courteously, you may be gaining a returning customer. But when crew members are not adequately…

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5 ways engaging restaurant entertainment can save money, strengthen the bottom line

Digital signage has emerged as an important technological tool in a restaurant’s ability to engage customers. As the solutions continue to evolve, the screens…

Presented by FastCasual.com

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Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

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Wicked Lick has cheeky concept, begins franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Key West's Wicked Lick is a single-unit ice cream shop. Here's how its owners plan to franchise the brand.

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Atmosphere Launches New Entertainment News Channel

Stay in-the-know about your favorite celebs, movies, fashion, gaming and more with Atmosphere Entertainment. Only on Atmosphere.

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What Is Barcode Technology, And How Does It Impact Retailers In 2022?

Barcode scanners have progressed beyond POS checkouts. Learn how they can help your business succeed!

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McDonald's-inspired proposal goes awry

June 17, 2022

A marriage proposal is all about the delivery but in one instance the delivery went very wrong.

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White Castle among businesses utilizing AI

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. A…

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

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PourMyBeverage debuts self-pour cocktail system, highlights milestones

May 26, 2022

PourMyBeverage is debuting PourMyCocktail, a next-generation dispense system to its self-pour brand portfolio that includes PourMyBeer and PourMySoda, that…

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Fries, American cuisine are tops with order-out diners

May 25, 2022

When it comes to ordering out food Americans love their fries and American cuisine. And consumers are loving delivery services, with 83% ordering delivery as…

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Apex Order Pickup Solutions teams with Radius Networks on digital locker solution

May 23, 2022

Radius Networks, a provider of enterprise location technology, has teamed with Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions…

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Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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