2 ways to 'lengthen' loyalty without cutting into your bottom line

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Mirus' Dave Bennett highlights what you and your brand can do to maximize the benefits of your loyalty program.

Pizza Hut performance drags down Yum China Q2 results

August 2, 2018

Yum China reported an overall 1 percent dip in same-store sales for the company during Q2 2018, stemming from a hefty 4-percent drop in its Pizza Hut brand's…

QSRs in a blockchain world: A restaurant leader's essential guide

by S.A. Whitehead — Food Editor, Net World Media Group

The blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could be further from the truth. Innovative…

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

by Bradley Cooper — Editor, Connect Media

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

Dunkin' Brands caps off profitable Q2 with major mobile payment news

July 26, 2018

Dunkin' Donuts U.S. President and CEO David Hoffmann said the company's so-called "Blueprint for Growth" has been its guiding light to a path that it hopes…

QSR location data use: It's a matter of loyalty

July 5, 2018

More than two-thirds of QSR marketers — 69 percent — plan to increase their use of location data over the next two years, mostly to enhance their loyalty…

8 important reasons QSR leaders need a kiosk strategy

A good deal of data suggests kiosks help boost QSR business, so it makes sense to develop a kiosk strategy for your quick-serve brand, if you haven't already…

Why food allergen programs are like rocket fuel for customer loyalty

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

Bojangles stirs a little online action into its 'sweet tea'

June 8, 2018

Bojangles is jumping on the beverage bandwagon in the run-up to this Sunday, National Iced Tea Day, by offering a 32-ounce sweet tea for one buck all weekend. 

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's…

Research proves connecting digitally = thinking generationally

by S.A. Whitehead — Food Editor, Net World Media Group

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and…

How Do Millennials Want to Engage with Loyalty Programs?

We recently launched CodeBroker’s Mobile Loyalty Survey. The report, based on research with 1,300 loyalty program members, has received a great deal of…

QSR marketing mix-ups that can really cause screw-ups

A common QSR marketer's terminology mix-up can ultimately result in some big problems ascertaining the success or lack of it of any particular promotional…

Bruster's taps analytics' powers with integrated loyalty program

May 8, 2018

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states. The Paytronix-powered system allows enrollment…

QSR sales-driving tricks to kick off week

by Christopher Sebes — CEO, XPIENT Solutions

Sales sagging? Check out these "inspirational" week-starting tips and tricks to pick up business in the transition between seasons.

In-N-Out Burger named top QSR brand, convenience store wins favorite sandwich category

In-N-Out took top honors as customers' favorite QSR and burger chain, while convenience store, Wawa, landed in the No. 1 slot for best fast food sandwiches…

Cost balancing: Brand leaders disclose top tips

by Bradley Cooper — Editor, Connect Media

Spencer Rubin, founder and managing partner, Melt Shop; Carin Stutz, COO and executive vice president Red Robin; and Doug Hogrefe, a partner at 4 Top…

Top loyalty program pain points to know before you press 'Go'

by Dan Slavin — ceo, CodeBroker

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find…

Jack in the Box's partnership with Postmates delivers Jumbo Jacks to app users

March 27, 2018

Jack in the Box and Postmates have partnered to deliver Jack in the Box's entire menu to Postmates customers any time of the day. Delivery of Jack in the Box…

Pair pioneers virtual currency, blockchain tech model for restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The new "FudiToken" gives QSR customers a convenient way to pay for orders, while giving operators a new approach to menu item promotion.