Quaker Steak & Lube opens 1st 'Express' location in Gary travel center

January 12, 2018

TA Restaurant Group has opened its first Quaker Steak & Lube Express at the I-80/I-94 Burr Street exit in Gary, Indiana. The QSR will offer everything from…

Taco Bell joins with franchisees for "aggressive" digital access growth

December 15, 2017

Taco Bell and its franchisees announced that they're jointly funding a customer-facing tech initiative to bring self-serve kiosks into stores, provide faster…

A&W launches blog, sweepstakes

December 5, 2017

A&W has certainly got the giving spirit this season, announcing that it's launching a blog for the brand and a full month of giveaways to wrap the year up…

Corner Bakery, Newk's, Saladworks leaders' quick quotes for QSRs on dynamite data use

QSR operators can take home some great ideas on effective data use from three fast casual brands who shared thoughts on the subject at the Fast Casual…

Millennials: 'Give us big discounts, cut the small talk'

by S.A. Whitehead — Food Editor, Net World Media Group

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied…

TravelCenters of America adopts Paytronix loyalty platform

October 17, 2017

Loyalty and engagement software company Paytronix is now the loyalty and engagement system for the TravelCenters of America Minit Mart stores, along with…

QSR loyalty index shows you don't have to be big to be beautiful

September 28, 2017

Location intelligence business Foursquare recently did a deep data dive on customer loyalty, using fast food foot traffic patterns from millions of Americans…

Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

Play now or Pay later: Webinar relays KFC and Pizza Hut lessons on loyalty and mobile ordering

by S.A. Whitehead — Food Editor, Net World Media Group

KFC and Pizza Hut put their loyalty and mobile ordering experience on the chalkboard.

Toast and Paytronix announce integration

July 20, 2017

Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…

Webinar: The Halal Guys shares 3 loyalty lessons with big pay-offs

by S.A. Whitehead — Food Editor, Net World Media Group

The Halal Guys Marketing Director Andrew Eck related valuable information in the hour-long session, including three principles that he said brands must keep in…

Be my 'bBff': Marketing guru says best brands 'participate' in diners' lives

by S.A. Whitehead — Food Editor, Net World Media Group

Brands with the most loyal and committed customers know you only earn super-loyalty when you participate in customers' lives, says veteran marketing guru…

The Halal Guys loyalty story to headline July 13 webinar

by S.A. Whitehead — Food Editor, Net World Media Group

The Halal Guys have had enormous success with their well-researched loyalty program, which the brand's leadership with share with our readers during a July 1…

New studies show restaurant 'do's and don'ts' of online ordering, delivery

by S.A. Whitehead — Food Editor, Net World Media Group

As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to…

Paytronix report examines how to draw less frequent guests into loyalty program

May 22, 2017

Paytronix Systems Inc. has released a report that examines key metrics on guest loyalty programs. The report found that the majority of new members that join a…

Modern Market loyalty app lets customers order, pay and earn rewards

May 2, 2017

Modern Market, a fast casual restaurant, has introduced a new loyalty app that lets customers order, pay and earn rewards. The app is available in the App…

Pinkberry/Paytronix promotion reveals open rates' 'dirty little secret'

April 26, 2017

Last Independence Day, Pinkberry generated a few of its own fireworks when it launched a wildly successful double points ice cream promotion using the brand's…

Toast partners with Punchh restaurant marketing cloud to improve customer engagement

March 29, 2017

Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…

5 tips to boost customer loyalty in 2017

by Jon Siegel — CMO, ZBoxDVD

The new year is fast upon us, and with it comes new opportunities for restaurant brands to surprise and delight their customers with engaging and rewarding…

7 ways to "Wow" your customer base

Brands often over-think the process when they’re attempting to come up with great ways to "surprise and delight" their customers. It doesn't have to be…