Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Jack in the Box adds spice to LTO sandwiches

December 9, 2013

Jack in the Box has introduced two new limited-time menu options to spice things up for the holidays — the Fajita Ranch Melt and the Jalapeño BBQ Burger.

Culver's invites fans to pay-it-forward as Secret Santa

December 9, 2013

From now through Dec. 13, Culver's is hosting "Merry Mixers," an online promotion inviting guests to play Secret Santa. As part of the campaign, guests…

Taco John's delivers donations to Colorado flood victims

December 6, 2013

To help victims of the Colorado flood that hit three months ago, Taco John's units throughout that state and Wyoming, donated $1 dollar from every order to…

Pollo Loco adds shredded Beef, Mexican S'Mores

December 6, 2013

El Pollo Loco unveiled a new line-up of limited-time only, hand-crafted entrees featuring shredded beef that are available in three varieties: Torta, Grande…

Carl's Jr.-branded boxers now for sale

December 5, 2013

Fans of CKE Restaurants' Carl's Jr. and Hardee's brands can now show off their loyalty in an intimate way. According to Media Post, white, branded boxers with…

McDonald's Canada expands Poutine offering

December 5, 2013

McDonald's Canada has launched Poutine across the country. The dish was first introduced in Quebec more than a decade ago and has been requested by customers…

Subway marks India opening with sandwich charity auction

December 5, 2013

To celebrate the opening of a new Subway restaurant in Hari Nagar, West Delhi, India, a Subway sandwich was auctioned for charity, generating Rs 51,000 (about…

Yum! Analyst Day: Taco Bell mobile ordering to roll out in '14

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell plans to unveil is most robust product pipeline ever, including extensions of the Cantina Bell line.

Yum! Analyst Day: KFC turns to 'holistic' plan for more innovation

by Alicia Kelso — Editor, QSRWeb.com

'If we can keep our lead in emerging markets, it is a mathematical certainty this will be biggest brand in world.'

American Express supporting Dine for a Cause

December 4, 2013

American Express and Share Our Strength announced today "Dine for a Cause," an initiative to support Share Our Strength's No Kid Hungry campaign to end…

Good Times turns in 22-percent, 2-year sales growth

December 4, 2013

Good Times Restaurants Inc. this week announced that its same-store sales for its Good Times restaurants increased 14.1 percent for the month of November on…

McDonald's new mobile app includes offers, coupons

December 4, 2013

McDonald's has expanded its McD App to the New England and Albany, N.Y., region, the third market in the country to roll out the mobile feature.

Taco Bell offers gift card purchase incentive for holidays

December 4, 2013

To celebrate the holiday season, Taco Bell is offering an incentive to those who purchase the brand's gift cards.

Are value menus hurting perception of burger QSRs?

December 4, 2013

As quick-service burger and Mexican chains continue to revamp their value menus, consumers are increasingly choosing pizza instead. According to new research…

Krispy Kreme coffee platform drives sales lift

by Alicia Kelso — Editor, QSRWeb.com

The company has high aspirations for its retail coffee line, according to CEO James Morgan.

Jack in the Box promotes three execs

December 3, 2013

Jack in the Box Inc. today announced the promotions of three executives: Mark H. Blankenship, Ph.D., to executive vice president and Chief People, Culture…

KFC launches new fast casual concept in Canada

December 3, 2013

A few months after debuting its fast casual concept in the U.S. — KFC Eleven — KFC has launched a new brand in Canada as well, called Select.

Cold Stone Creamery launches peppermint line

December 3, 2013

Cold Stone Creamery is highlighting the peppermint flavor profile in various products in time for the holiday season. For a limited time running now through…

DQ features Candy Cane treats for December

December 3, 2013

The Dairy Queen system has brought back the seasonal Candy Cane Chill Blizzard Treat for December, as well as Candy Cane Chill Royal Shakes and Candy Cane…