Operations Features

QSRNext session to delve into current menu trends

by Mandy Wolf Detwiler — Editor, Connect Media

A session at #QSRNext will look into current and future menu trends that can take your menu from ho-hum to a humdinger.

8 tips to increase loyalty program usage

by Mandy Wolf Detwiler — Editor, Connect Media

Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Boosting customer loyalty: 6 essential tips for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.

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Fast Casual Executive Summit session to delve into third-party delivery

by Mandy Wolf Detwiler — Editor, Connect Media

A panel of speakers will discuss third-party delivery at the Fast Casual Executive Summit next month in Denver, Colorado.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Connect Media

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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Chick-fil-A franchisee has passion for sustainability, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Hiring hungry: 6 hiring tips for quick service restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.

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8 tips for fast-food restaurant design

by Mandy Wolf Detwiler — Editor, Connect Media

Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…

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How pizza drive-thrus can help pizzerias thrive

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.

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Layne's Chicken Fingers finds success with various models

by Mandy Wolf Detwiler — Editor, Connect Media

Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…

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6 steps to opening a food business

by Mandy Wolf Detwiler — Editor, Connect Media

Opening a food business requires specialized equipment, hiring a staff, securing funding and more. Check out these six steps to opening a QSR.

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Breaking bread and biases: Why restaurants (still) need more female voices

by Cherryh Cansler — Publisher, FastCasual.com

The Fast Casual Executive Summit is hosting the panel "Breaking Bread and Biases: Empowering Women for Fast Casual Leadership," featuring women leaders…

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Papa Johns' Dough & Degrees program offers employees free schooling

by Mandy Wolf Detwiler — Editor, Connect Media

Papa Johns offers its employees free education through its Dough & Degrees program. Employees can earn an associate's, bachelor's or master's degree for free.

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Jollibee takes flight: Filipino QSR's US growth hits 100 stores and beyond

by Mandy Wolf Detwiler — Editor, Connect Media

Jollibee has 101 stores in North America, but with franchising on the horizon, the Filipino favorite will soon become your competition.

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Long John Silver's releases app, loyalty program for 1st time

by Mandy Wolf Detwiler — Editor, Connect Media

Long John Silver's has released an app and a loyalty program called the Seacret Society. Director of Marketing Jason Anthony explains the strategy to add the…

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How to scale up restaurant brands

by Bradley Cooper — Editor, Connect Media

It's one thing to have a great solo concept, it's quite another to scale up that concept into a franchise. A panel at the Restaurant Franchising and Innovation…

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IHOP, Potbelly, vPromos execs talk loyalty programs at Restaurant Franchising & Innovation Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant leaders from IHOP, Potbelly, The European Pizza Company and vPromos spoke about what makes their loyalty programs tick at the Restaurant Franchising…

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