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Operations News & Media

Experts share insights on millennial dining-out decisions

by Brenda Rick Smith — Editor, Networld Media Group

Shaped by user-centric devices and the Great Recession, value-conscious millennials are looking for great experiences that are friction-free.

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Captain D's reports 5.6% sales lift following grilled menu launch

September 24, 2014

Captain D's this week reported a 5.6-percent same-store sales increase in Q3, its 12th consecutive quarter of comparable sales growth.

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Tim Hortons adding 5,000 employees, revises tattoo policy

September 24, 2014

Tim Hortons has launched a new initiative aimed at finding more than 5,000 new employees across its Canadian system. According to a news release, the campaign…

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New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating…

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Taco John's adds guest feedback platform

September 23, 2014

Taco John's has added InMoment's cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John's guest satisfaction…

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Krystal replacing CEO

September 23, 2014

Doug Pendergast, who was named CEO of Krystal in April 2012, has been abruptly replaced by interim CEO Harsha Agadi, reports the Times Free Press.

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Dunkin's new sandwich station a 'game changer' for speed and growth

by Alicia Kelso — Editor, QSRWeb.com

The brand is launching dark roast coffee next week and is testing smoothies and other 'blender' beverages.

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Sonic's top franchisee recognized for embracing technology

September 19, 2014

Sonic has presented its Troy Smith Hall of Fame award to franchisee Buddy McClain. The award is the highest offered by the Sonic system and is named after the…

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McDonald’s increases quarterly dividend by 5%

September 19, 2014

McDonald's board of directors this week declared a quarterly cash dividend of 85 cents per share, payable on Dec. 15 to shareholders of record on Dec. 1.

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What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

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Krispy Kreme expands share repurchase program

September 18, 2014

Krispy Kreme's board of directors has increased the company's current share repurchase program from $80 million to $105 million. The current authorization was…

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Sonic expects technology initiatives to boost profits in 2015

September 17, 2014

Sonic Corp. today announced its fiscal 2015 outlook.

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Bruster’s hires Kahala veteran to lead franchise development

September 17, 2014

Corey Bradley has joined Bruster's Real Ice Cream as its new vice president of Franchise Development. According to the company, Bradley was hired to help with…

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NRA's Educational Foundation seeks neighbor, diversity nominations

September 15, 2014

The National Restaurant Association Educational Foundation announced today it has begun accepting nominations for its 2015 Restaurant Neighbor and Faces of…

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Tim Hortons expects 7 percent U.S. sales growth for Q3

September 15, 2014

Tim Hortons Inc. today pre-announced preliminary 2014 same-store sales growth results for Q3, ending Aug. 31, including:

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Allergen awareness: Why American brands should be watching the EU

by Betsy Craig — pres, menutrinfo.com

The focus on establishments that serve food items will become more prevalent as the number of people born with allergens continues to increase.

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Krispy Kreme's strategy includes becoming a beverage destination

The company plans to test a loyalty program by the end of this year.

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McDonald's may be betting on brunch for turnaround

September 11, 2014

McDonald's turned in another grim monthly report this week, announcing its US same-store sales in August were down 2.8 percent. This marked the Golden Arches…

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Yum! Brands increases quarterly dividend by 11%

September 11, 2014

Yum! Brands Inc.'s board of directors has approved an 11 percent increase in the company's quarterly dividend. The quarterly cash dividend will increase from…

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Popeyes plans to leverage employee engagement to sustain growth

by Alicia Kelso — Editor, QSRWeb.com

CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.

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