Dunkin' Brands joins mobile-commerce exchange

October 2, 2012

The Merchant Customer Exchange announced that Dunkin' Brands, parent company of Dunkin' Donuts and Baskin-Robbins, has committed to the mobile-commerce…

Carl's Jr., Hardee's approve Panasonic POS solution

October 2, 2012

Panasonic's Stingray Envo POS workstation (JS-960) is now certified by CKE Restaurants, parent company of Carl's Jr. and Hardee's brands, and will be on…

Restaurant marketers continue to underspend in the digital space

Data generated from new digital customer engagement tools provide restaurant marketers with a far greater knowledge of their top customers than has ever…

Chick-fil-A adds Envysion video business intelligence solution

October 1, 2012

Chick-fil-A has selected Envysion Inc., a Managed Video as a Service (MVaaS) provider, as a video provider. Chick-fil-A will use Envysion to improve…

Restaurant traffic, sales up for 15th consecutive month

October 1, 2012

Buoyed by stronger same-store sales and customer traffic levels, the National Restaurant Association's Restaurant Performance Index (RPI) posted a modest gain…

Report: U.S., Canada, China restaurants gain traffic in Q2

September 27, 2012

If it wasn't rainy, cloudy weather that kept foodservice customers away throughout much of Europe in the April, May and June quarter, it was economic concerns…

What is the role of 'thought leadership' in new product innovation?

by Darrel Suderman — President, Food Technical Consulting

The old paradigm of type-A R&D; business managers that run large R&D; departments is out, and the new model of servant leaders with innovative thought…

McDonald's TV channel expands throughout California

September 27, 2012

Seven-hundred McDonald's restaurants in California now feature the "M Channel," a customized television channel created specifically for the company.

Yum! Brands awarded for leadership training program

September 27, 2012

Yum! Brands Inc.'s "Taking People With You" employee leadership training program has received a "Gold Award for Excellence" in the category of custom content…

KFC hits China milestone, growth continues as economy slows

by Alicia Kelso — Editor, QSRWeb.com

September 27, 2012

Yum! Brands' China Division has recently opened its 4,000th KFC restaurant. The milestone restaurant is located in Dalian, China, and commemorates the…

Dunkin' Donuts agrees to end gestation crate use

September 27, 2012

Dunkin' Donuts announced that it will begin switching to cage-free eggs in its breakfast sandwiches nationwide and eliminate cages for breeding pigs known as…

Free webinar on navigating online analytics

September 26, 2012

Social media isn't just for outbound marketing anymore. When every online review is seen by at least 150 other potential guests, restaurant operators must have…

Commentary: How to avoid losing customers' interest

The whole idea of 'best practices' is to repeat success; however people are fickle and if they've seen it before, it will be less effective.

NRA opposes proposed swipe fee settlement

September 25, 2012

The National Restaurant Association today issued the following statement, expressing opposition to the terms contained within a proposed swipe fee antitrust…

McDonald's Canada campaign promotes customer interaction platform

September 25, 2012

McDonald's Canada's new "Our Food. Your Questions" initiative, an interactive digital platform that invites consumers to ask any question about McDonald's food…

Report: Demand growing for high-margin beverages

September 25, 2012

Seven out of 10 consumers (71 percent) now purchase beverages away from home twice a week or more often, up from 66 percent in 2010.

Taco Bell franchisee acquires 25 restaurants

September 25, 2012

Arkansas-based K-MAC Holdings Corp. announced it has acquired No Limits LLC, a Missouri-based Taco Bell franchisee that owns and operates 25 Taco Bell…

Good Times expands breakfast menu test

September 25, 2012

Good Times Restaurants Inc. has announced a limited-time menu of Hatch Valley New Mexico green Chile items and an expanded test of its Hatch Valley breakfast…

Taco Cabana, Pollo Tropical name new chief operating officers

September 25, 2012

Fiesta Restaurant Group Inc., parent company of Pollo Tropical and Taco Cabana, has announced the upcoming retirements of Jim Tunnessen, exeutive vice…

QSRs generate loyalty through new mover marketing programs

by Alicia Kelso — Editor, QSRWeb.com

In the age of digital, targeted marketing packages still garner high response rates.