How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

Krystal parent company appoints Tonya R. Robinson CFO

December 1, 2025

SPB Hospitality, parent company to Krystal and other concepts, has appointed Tonya R. Robinson as chief financial officer, according to a press release.

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

50 Funny Work Chat Names for Restaurant Teams

Boost morale with a unique work group chat name! Discover 50+ funny and creative work chat names for your restaurant's kitchen, servers, bar staff, and…

Marco's Pizza appoints Brad Smith as VP of franchise growth

November 24, 2025

Marco's Pizza has appointed Brad Smith as VP of franchise growth, according to a press release.

Papa Johns promotes Ravi Thanawala to chief financial officer, president, North America

November 20, 2025

Papa Johns has promoted Ravi Thanawala to chief financial officer and president, North America. He most recently served as chief financial officer and EVP…

You're Not a Bad Restaurant Manager. You're Just Stuck in the Nagging Cycle.

Great leaders don't chase down tasks; they build systems. Instead of chasing after people in the work chat, it's time to use a work chat app that has built-in…

Founder shares how he went from tacos to tech

by Bradley Cooper — Editor, Connect Media

Come hear El Arroyo founder Ellis Winstanley how he moved to tech at the Founderology Growth Summit.

The Best Work Chat App for Restaurant Owners Who Care About Work-Life Balance

Personal chat apps fuel restaurant staff burnout by blurring work-life boundaries. The solution? A dedicated work chat app where you can silence after-hours…

Bojangles names Cathy Chase chief people officer

November 17, 2025

Bojangles has promoted Cathy Chase to chief people officer. She will focus on building modern, scalable systems that enhance how Bojangles supports its growing…

White Castle promotes Chris Shaffery to SVP of operations

November 4, 2025

White Castle has promoted Chris Shaffery to senior vice president of operations, according to a press release.

Church's Texas Chicken appoints Bobby Morena as CDO

November 3, 2025

Church's Texas Chicken has appointed Bobby Morena as its chief development officer. Morena will lead the brand's domestic development strategy, including…

Krystal owner promotes Ryan Russell to chief of staff

October 27, 2025

SPB Hospitality, the owner of Krystal, has promoted Ryan Russell to chief of staff.

Taco Bell expands education benefits, citing improved employee retention

October 24, 2025

Taco Bell is increasing its investment in its 250,000-plus team members following 20 consecutive quarters of same-store sales growth. The company reports that…

6 Top Slack Alternatives

Restaurant teams need an intuitive, simple work chat that you don't need to be tech-savvy to use. If you’re looking for a Slack alternative that’s actually…

The Hidden Risk of Sharing Phone Numbers in Your Restaurant's Group Chat

Sharing personal numbers exposes team members to harassment, blurs professional lines, and creates major legal risks. Discover how to protect your staff and…

Top 6 Work Chat Apps for Small Businesses

Is your small business outgrowing its chaotic group chat? Discover the top 6 work chat apps that bring clarity, accountability, and professionalism.

Diversified Foodservice Supply Appoints Lev Peker as Chief Executive Officer

Diversified Foodservice Supply Appoints Lev Peker as Chief Executive Officer

Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

Recognition that resonates: Retaining restaurant workers

by Amy Freshman — Sr Dir HR, ADP

To combat the seasonal spike in employee turnover during the summer, especially in the leisure and hospitality sectors, consistent and meaningful employee…