21 states just raised their minimum wage - and automation demand is surging

California leads the way as 21 states raise their minimum wage in January 2026, forcing restaurant operators to either adapt or face increase financial…

White Castle promotes Jamie Richardson to CMO

January 8, 2026

White Castle has promoted Jamie Richardson to chief marketing officer. The Ohio-based slider brand is replacing Lynn Blashford, who is retiring after 15 years…

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Burger King, Popeyes have new head chefs

January 2, 2026

Burger King and Popeyes have new head chefs. Both have been promoted from within, according to a press release.

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Visibility Is Security: The Compliance Risk of Internal Team Communication

Your biggest security risk isn't external - it's your internal communication. Discover how using personal chat apps for work creates massive compliance risk…

The Legal Liability of Unmonitored Work Group Chats

There comes a point where the informal chat apps that got your business off the ground become a serious liability, creating legal, HR, and financial risks that…

QSR Operators Report Staffing Shortages as 70% Cite Unfilled Positions Heading into Busiest Season

Industry Turns to Kitchen Automation as Permanent Solution After Breaking Point Year. As restaurants enter their busiest weeks of the year, 70% of operators…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Kraft Heinz hires Steve Cahillane as CEO

December 16, 2025

Kraft Heinz has chosen Steve Cahillane, former Kellanoa chief, as CEO come Jan. 1, 2026.

Little Caesars makes key leadership promotions

December 15, 2025

Little Caesars has promoted longtime CEO Dave Scrivano to vice chairman of Little Caesars, according to a press release.

Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

Marco's Pizza names new CMO, CFO

December 10, 2025

Marco's Pizza has appointed Steve Kennedy as chief marketing officer and Bill Schaffler as chief financial officer, according to a press release.

Former KFC marketing lead takes helm as Long John Silver's CMO

December 8, 2025

Long John Silver's has hired former KFC director of retail marketing Laura Curth Ellis to serve as chief marketing officer. As CMO, Ellis will lead the brand's…

How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

Krystal parent company appoints Tonya R. Robinson CFO

December 1, 2025

SPB Hospitality, parent company to Krystal and other concepts, has appointed Tonya R. Robinson as chief financial officer, according to a press release.

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

50 Funny Work Chat Names for Restaurant Teams

Boost morale with a unique work group chat name! Discover 50+ funny and creative work chat names for your restaurant's kitchen, servers, bar staff, and…

Marco's Pizza appoints Brad Smith as VP of franchise growth

November 24, 2025

Marco's Pizza has appointed Brad Smith as VP of franchise growth, according to a press release.

Papa Johns promotes Ravi Thanawala to chief financial officer, president, North America

November 20, 2025

Papa Johns has promoted Ravi Thanawala to chief financial officer and president, North America. He most recently served as chief financial officer and EVP…