Little Caesars names Sally Rampersad as director of non-traditional, development services

February 9, 2026

Sally Rampersad has been promoted to director of non-traditional and development services at Little Caesars, according to a press release.

Kitchens are not ready for Super Bowl Sunday

Super Bowl Sunday exposes how QSR kitchens break under extreme demand, with fry stations becoming bottlenecks as orders surge. The article argues automation…

How top franchise brands turn culture into direct profitability

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders will gather at the Restaurant Franchising and Innovation Summit to share actionable strategies for transforming workplace culture and…

A Restaurant Owner's Guide to Secure Team Communication

Using personal chat apps for work puts your business data at risk. This guide breaks down the challenges of unsecured team communication, the real costs to…

Why Your Company Has 40 Group Chats and Nobody Knows What’s Going On

Personal chat apps give you zero control over company data. When employees leave, they take years of business information with them—and removing them takes…

Why the Restaurant Labor Crisis Is a Retention Problem, Not a Recruitment Problem

The restaurant industry is facing a staffing problem. But in reality, it's facing a retention problem. From dangerous work environments to boring, repetitive…

Layne's Chicken Fingers promotes Alex Camp to VP of operations services

January 19, 2026

Texas-based Layne's Chicken Fingers has promoted Alex Camp to vice president of operations services. Camp will support the brand by overseeing the intersection…

Popeyes taps Matt Rubin as CMO

January 19, 2026

Popeyes has named Matt Rubin as chief marketing officer for the U.S. and Canada. Rubin will lead Popeyes' marketing strategy, brand positioning and customer…

Del Taco expands leadership team under new owner Yadav Enterprises

January 16, 2026

Del Taco has made new leadership appointments under new owners Yadav Enterprises, according to a press release.

Pizza Nova franchisee believes in quality, consistency, brand culture

by Mandy Wolf Detwiler — Editor, Connect Media

Driven by a lifelong connection to the brand, franchisee Chi-son Phu has successfully grown his Pizza Nova business in Toronto by strictly following the…

21 states just raised their minimum wage - and automation demand is surging

California leads the way as 21 states raise their minimum wage in January 2026, forcing restaurant operators to either adapt or face increase financial…

White Castle promotes Jamie Richardson to CMO

January 8, 2026

White Castle has promoted Jamie Richardson to chief marketing officer. The Ohio-based slider brand is replacing Lynn Blashford, who is retiring after 15 years…

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Burger King, Popeyes have new head chefs

January 2, 2026

Burger King and Popeyes have new head chefs. Both have been promoted from within, according to a press release.

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Visibility Is Security: The Compliance Risk of Internal Team Communication

Your biggest security risk isn't external - it's your internal communication. Discover how using personal chat apps for work creates massive compliance risk…

The Legal Liability of Unmonitored Work Group Chats

There comes a point where the informal chat apps that got your business off the ground become a serious liability, creating legal, HR, and financial risks that…

QSR Operators Report Staffing Shortages as 70% Cite Unfilled Positions Heading into Busiest Season

Industry Turns to Kitchen Automation as Permanent Solution After Breaking Point Year. As restaurants enter their busiest weeks of the year, 70% of operators…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Kraft Heinz hires Steve Cahillane as CEO

December 16, 2025

Kraft Heinz has chosen Steve Cahillane, former Kellanoa chief, as CEO come Jan. 1, 2026.