Taco John’s names Ian Poole VP of development

April 23, 2026

Mexican QSR chain Taco John's has appointed Ian Poole as vice president of development to lead its national expansion and franchise support efforts, according…

The Complete Guide to Team Communication for Restaurant Franchise Owners

Running a restaurant franchise on texts and group chats is messier and riskier than you'd think. Here is a complete guide to improving and organizing team…

7 strategies for creating high-performing culture, building a winning team

by Jim Knight — Founder & CEO, Knight Speaker

Building a high-performing culture isn't an accident — it's an intentional leadership strategy that prioritizes purpose, trust and empowerment to transform a…

Best Team Chat Apps for Multi-Location Restaurants in 2026

Managing team communication across multiple restaurant locations is challenging, and cannot be done properly on text threads and huge group chats. Compare the…

Blaze Pizza, Farmer Boys, Mike's Red Tacos, HigherMe experts discuss recruitment, retention

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts at the Restaurant Franchising & Innovation Summit emphasized that sustainable restaurant profitability and successful scaling depend on…

Yum Brands appoints former Marriott International CFO to Board

April 6, 2026

Yum Brands Inc. has appointed of Kathleen "Leeny" K. Oberg to its Board of Directors. Oberg, the former chief financial officer and executive vice president of…

Team Communication for Restaurant Staff: A Better Alternative to Group Texts

Group texts aren't built for restaurant teams. Here's why food service businesses are switching to dedicated team communication apps, and what to look for.

How to Choose a Team Chat App for Your Business

Choosing the right work chat app for your team requires asking the right questions. Let’s dive into how to decide which team chat is best for your needs.

The Team Communication Risk Report

Most restaurants don't think about their team communication risks until something goes wrong. This report shows you exactly what those risks are, and how to…

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Measuring the impact of culture change in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

To successfully transform company culture, organizations must move beyond mission statements by tracking specific metrics — such as engagement, turnover and…

SPB Hospitality promotes Amanda Hyde to COO of Krystal

March 12, 2026

Krystal has promoted Amanda Hyde to chief operating officer reporting to parent company SPB Hospitality's Chairman and CEO G.J. Hart, according to a press…

How 'low-hire, low-hire' puts QSR employee experience in the hot seat

by Michael Spataro — SVP, Alliances and Employee Value Solutions, Legion Technologies

To maintain true workforce stability and avoid stagnation in a "low-hire, low-fire" market, quick-service restaurants must prioritize the employee experience…

How to empower employees through autonomy, ownership

by Jim Knight — Founder & CEO, Knight Speaker

Effective leadership requires balancing autonomy with support to transform organizational culture, drive innovation and boost performance by empowering…

The Real Reason Your Team Is Burning Out (It's Not What You Think)

The way your team communicates is burning them out. And if you're running your internal communication through personal messaging apps like WhatsApp or…

6 Signs Your Team Communication Isn't Secure Enough

Here are six signs your team communication isn't as secure as you think. If any of these sound familiar, it's time to rethink how your team communicates at…

Lee's Famous Recipe Chicken appoints Collin Donnelly VP growth, development

February 19, 2026

Lee's Famous Recipe Chicken has named Collin Donnelly as VP of growth and development. Donnelly will work closely with CDO Logan Sumner and the field…

Little Caesars names Sally Rampersad as director of non-traditional, development services

February 9, 2026

Sally Rampersad has been promoted to director of non-traditional and development services at Little Caesars, according to a press release.

Kitchens are not ready for Super Bowl Sunday

Super Bowl Sunday exposes how QSR kitchens break under extreme demand, with fry stations becoming bottlenecks as orders surge. The article argues automation…

How top franchise brands turn culture into direct profitability

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders will gather at the Restaurant Franchising and Innovation Summit to share actionable strategies for transforming workplace culture and…

A Restaurant Owner's Guide to Secure Team Communication

Using personal chat apps for work puts your business data at risk. This guide breaks down the challenges of unsecured team communication, the real costs to…