The surprising secret to managing rising food prices for QSRs

by Patrick Donovan — Chief Operating Officer, InStride

QSRs facing inflation should prioritize employee training and development as a cost-saving strategy, rather than cutting it, to reduce turnover and improve…

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Papa Johns, Google Cloud team to deliver AI-powered pizza experiences

April 3, 2025

Papa Johns and Google Cloud have entered into an expanded multi-year partnership to revolutionize Papa Johns' order and delivery experience using AI.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

Thanx integrates with Square

March 28, 2025

Loyalty and guest engagement platform Thanx has integrated with Square, which has an ecosystem of commerce solutions. With this launch, Thanx now supports…

How Edge Computing Will Define the Future of Your Restaurant

From intelligent scheduling to real-time order routing—learn how Edge is leading tech innovation for QSR and fast-casual restaurants.

Church's Texas Chicken partners with Schoox for global learning, training tools

March 27, 2025

Church's Texas Chicken has partnered with Schoox, a frontline workforce learning and skills development company, to help centralize training and deliver…

Harri report finds major cost disparities for restaurant operators in key US markets

March 26, 2025

Harri, a front employee experience technology for restaurants, released its first ever 2025 Wage & Labor Cost Index. The report looked at the growing…

GRUBBRR Guarantee gives kiosk users peace of mind

by Mandy Wolf Detwiler — Editor, Connect Media

Kiosk company GRUBBRR stands behind its commitment to helping restaurant brands increase sales and reduce labor costs.

Yum Brands partners with Nvidia for AI technology

March 25, 2025

Yum Brands has partnered with Nvidia to accelerate the development of AI technologies for its restaurants around the globe. Yum Brands, which in total has more…

Swig, HTeaO, Everbowl, Vicious Biscuit leaders share tips for building a tech roadmap

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mapping out a tech roadmap was a panel topic at the Restaurant Franchising & Innovation Summit, held in Myrtle Beach, South Carolina. It was sponsored by Crisp.

6th Annual State of Digital for Restaurants

Qu’s 6th Annual State of Digital reveals top QSR and fast casual trends from 170 brands (85,000 locations). With digital growth stabilizing, 40% of brands see…

Presented by Qu

KFC beats AI in fried chicken showdown

March 21, 2025

KFC Canada defeated its AI-generated contest in a live test test in Toronto this week. Eighty-eight percent of live voters chose KFC's Original Recipe chicken…

Boosting QSR app retention with machine learning

by Dario Sheikh — Head of Agency, Moloco

QSR brands struggle to retain app users after initial downloads, as traditional marketing focuses on installs rather than long-term engagement. Machine…

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Revolutionizing Kiosk Maintenance: Setting the Standard for Being Successful in the Kiosk Industry!

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and…

Lion's Choice CEO offers secrets to brand's success

by Mandy Wolf Detwiler — Editor, Connect Media

Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.