3 Ways to Re-Build Brand Trust & Attract Guests During COVID

Guests have increased anxiety about the food pickup & collection process today. Restaurants need to rebuild brand trust by delivering these 3 things.

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Keeping tabs on Top 100 winners' traits plus Oracle expert's pandemic-era performance tips

by S.A. Whitehead — Food Editor, Net World Media Group

On today's podcast, FastCasual Editor Cherryh Cansler gives her take on top traits of this year's Top 100 Movers & Shakers winners, while an Oracle restaurant…

Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

KFC Canada ups its digital strategy with new AI, analytics backbone

June 3, 2020

KFC selected cloud-based AI and analytics provider, Manthan, to upgrade its digital game across more than 600 restaurants in Canada. A news release said that…

Former IHOP CIO takes on same role at Casey's General Stores

June 2, 2020

Casey's General Stores Inc. has named Adrian Butler, former CIO at IHOP parent, Dine Brands Global, as the convenience store company's CIO, in a newly created…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

Checkers & Rally's deploys AI-powered data platform to grow sales, system

June 1, 2020

Checkers & Rally's has partnered with the AI-powered subscription-based platform, SiteZeus, as a location intelligence partner for its nearly 900 locations…

Digital Advertising Trends: Taking your Brand’s Message to the Streets

A new, innovative and patented digital Out-Of-Home (DOOH) media promises to reshape the way brands deliver marketing messages within the urban landscape.

Meeting QSRs' urgent app-based COVID-19 training needs

by S.A. Whitehead — Food Editor, Net World Media Group

QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…

How self-service can make restaurants omnichannel retailers

by Ben Wheeler — President, KioskGUY.COM

Fully opted-in loyal restaurant customers would jump at the chance to get their order started long before they wait to get to a speaker box. Self-service…

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

QSR customers dissatisfied with delivery, but still won't dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

A consumer survey and another data analysis show consumers are not racing back to dine in, but are committed to delivery, though many have big issues with how…

Pyramid Computer introduces kiosk to measure body temperature

May 19, 2020

Pyramid Computer GmbH has announced the U.K. availability of its polytouch 32 curve access control kiosk which automatically measures human body temperature as…

Improving Margins with Advanced Reporting

Data is a difference-maker if, of course, it’s used effectively.

'Don't stand so close to me': How fast food can thrive without lines

by Kevin Grauman — CEO, QLess, Inc

Lines were always a fact of life at great QSR brands -- the operative word there being "were." The pandemic has ushered in the need for fast food restaurants…

May 26 webinar hones in on curbside pickup, delivery transition tips that work

The pandemic has pushed restaurant curbside pickup and delivery practices to the top of operators' priority lists. Check out this free webinar for one brand's…

QSR online ordering shifts show more older adults orders, desktop user visits

Stay-at-home orders of the last two months have brought about some significant changes in the way Americans order food and which service categories they buy it…

How to Thrive After Reopening by Harnessing Your Back of House

Are you still managing inventory with spreadsheets? Or scheduling shifts based on half-remembered conversations? This guide talks about why taking full…

Presented by SynergySuite

Golden Chick president promises 500 stores, Netsurion on speeding up contactless pickup

by S.A. Whitehead — Food Editor, Net World Media Group

Although just 189-stores in size now, Golden Chick is planning a lot of hatchlings for the future, with a goal of 500 stores nationally by 2030, according to…

[ON-DEMAND WEBINAR]: Digital Solutions during COVID-19 for QSR & Fast Casual Dining industries

Watch Adobe's QSR Industry and Customer Experience Innovation team for a walk through of the current state of digital maturity for QSR & Fast Casual brands.