Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Watch out American fast food operators: Sushi is on a roll for Kula USA

by S.A. Whitehead — Food Editor, Net World Media Group

Revolving sushi bars are very big in Japan, and could soon be a growing player in the U.S. quick-service market if the success Kula Sushi USA is having is any…

Dunkin' Donuts jumps into on-the-go ordering app nationwide

June 14, 2016

Dunkin' Donuts jumped into the mobile ordering game with both feet this week, announcing that customers who are members of its DD Perks Rewards program…

Why your loyalty program is failing and how to fix it (Part 3)

By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.

French kiosk company acquires HyperActive Technologies

June 9, 2016

French kiosk company Acrelec Group has acquired HyperActive Technologies, a supplier of digital displays and other outdoor tools for fast casual and quick…

Pollo Campero adds two new US locations

June 9, 2016

Pollo Campero opened new U.S. restaurant locations this spring in Charlotte, North Carolina and the Bronx, New York, as well as a one abroad, in Quito, Ecuador.

3 steps to make third-party ordering work for your restaurant

by Jennifer Wiebe — Marketing Manager, Speedline Solutions

Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction…

Two-sided lockers empower automated restaurants

June 1, 2016

Apex Supply Chain Technologies has announced the launch of AnyWhere self-serve lockers that restaurants can use to fulfill customers' carryout orders. The…

Software hopes to help restaurants meet FDA guidelines

May 26, 2016

Trabon has introduced its new My Meal, My Way Nutrition Calculator, which helps restaurants seamlessly comply with the FDA regulations that take effect May…

App helps co-workers communicate without exchanging cell numbers

May 26, 2016

An app that allows employees to message co-workers without having to divulge personal phone numbers is now available. Entrepreneurs Danny Leffel and Broc…

NRA 2016 focuses on sustainability, technology

by Katy Jones — VP of Marketing, FoodLogiQ

Sustainability and technology were two hot topics this year as a variety of sessions discussed both topics, and a multitude of vendors presented products to…

Big data: Can it help you build a better restaurant?

Big data can be a game-changer for restaurateurs, helping them understand the unseen drivers behind sales.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Online job matching platform pops up in Texas

May 20, 2016

Workpop, an online matching platform for job seekers and employers, has launched this week in Dallas and Houston. The platform, which helps small and mid-sized…

Restaurant tech partnership boosts marketing efforts through online ordering

May 17, 2016

Real-time restaurant marketing provider, Paytronix Systems, has joined hands with digital ordering provider, Olo, to provide features to help…

Company launches mobile feedback platform

May 16, 2016

Original Review, a customer insight solutions company, has launched its OR Customer Insight Platform, to help restaurants track real-time feedback and collect…

Restaurant, oh restaurant, how do I pay thee? Study counts the increasing number of ways

by S.A. Whitehead — Food Editor, Net World Media Group

May 12, 2016

Restaurateurs who offer the most-preferred ways to pay at their establishments are getting the edge in attracting business. That's one of the primary findings…

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

by S.A. Whitehead — Food Editor, Net World Media Group

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

Upserve acquires Breadcrumb

May 10, 2016

Upserve announced today that it's acquiring mobile point-of-sale platform, Breadcrumb, from Groupon to meet growing demand for a combination of the two…

Knowing the pros and cons of DIY data warehouse, BI solutions

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Stakeholders within restaurant companies of all sizes have begun acknowledging the value of having access to timely, accurate and actionable information. The…