Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

Arby's hack could affect 350,000 customers

February 13, 2017

Arby's has not responded to the report claiming that the credit card information of more than 350,000 of is customers may have been hacked. Cyber…

More than 6,000 restaurants put new chatbot to use

February 7, 2017

Restaurant tech business, Orderscape.com, is bringing a full food-ordering chatbot to more than 6,000 restaurants in the U.S. early in the second quarter of…

Axis Purchasing Launches New Video

Axis Purchasing is pleased to announce the release of a new video, designed to explain, in 60-seconds, the benefits for foodservice operators to join a Group…

Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story

by S.A. Whitehead — Food Editor, Net World Media Group

Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.

TripAdvisor launches restaurant platform

January 18, 2017

TripAdvisor has added a feature — TripAdvisor Premium for Restaurants — designed to help restaurants attract, engage and influence customers, according to a…

Order-taking goes virtual?

January 17, 2017

Call centers are a thing of the past at Restaurant Revolution Technologies, a San Diego provider of order management, call center and technology solutions for…

Court action goes forward against Pizza Hut, Papa John's, Starbucks, Domino's

January 13, 2017

Some very big names — including Pizza Hut, Papa John's, Starbucks and Domino's — got some very bad news this morning when news broke that a stay granted three…

McDonald's looking to create Starbucks experience with kiosks, digital menu boards

January 10, 2017

McDonald's is looking to upgrade its McCafe espresso machines with the McBarista. This upgrade will feature $12,000 espresso machines, sweets, seasonal coffee…

Fishbowl links with Android Pay for easy loyalty and coupon redemption

January 10, 2017

Fishbowl, a customer engagement platform provider for the restaurant industry, has announced an integration with Android Pay to provide easy loyalty, coupon…

Bronx McDonald’s introduces self-serve kiosks, adds employees

January 3, 2017

A McDonald’s in the Bronx, New York, that recently reopened with self-serve kiosks has significantly added the number of employees, according to…

KFC China develops customer facial recognition technology to suggest menu items

December 28, 2016

KFC’s Chinese division is creating kiosks that will suggest menu items to customers based on their appearance, according to The Daily Dot. Specifically, the…

5 ways restaurants can turn tech into success strategy

Restaurant chains often struggle with the technology decision-making process, but experience is clear on what works and what does not. Following are five best…

MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

KFC UK hacked, alerts 1.2 million customers to change passwords

December 14, 2016

KFC in the United Kingdom has confirmed that its loyalty program there has been hacked, which involves about 1.2 million members. In an email to those…

Johnny Rockets tests self-order kiosks in moving to a QSR format

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks play an important role in moving to more of a quick-serve format for Johnny Rockets as the 30-year-old iconic brand seeks to refresh itself.

Kiosks killing jobs? Current events beg the question, but the facts say otherwise

by Elliot Maras — Editor, Automatic Merchandiser

Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about…

Does Domino's offer a better mobile experience than Starbucks?

December 7, 2016

While Starbucks is usually top of mind when it comes to a best-in-class mobile experience, it came in second place to Domino's this year, according to DMI…

Fishbowl, Olo integrating to allow operators to leverage online ordering data for better customer engagement

December 6, 2016

Fishbowl and Olo are integrating their platforms to allow restaurant operators to leverage online ordering data as a source for identifying customers and…

Villa taps Lauren Liuzzi for digital marketing position

November 29, 2016

Lauren Liuzzi will be Villa Restaurant Group's new communications and digitial marketing strategy manager, according to a press release.