Trends / Statistics News
Growth slows for restaurant chains in 2016
March 31, 2017
The Top 500 chain restaurants experienced a deceleration in 2016 with cumulative sales growth checking in at 3.6 percent, down from 5.2 percent the prior year…
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowQSR customer experience? Chipotle and Chick-fil-A win, while McDonald's and Taco Bell flounder
March 27, 2017
In the customer experience game, a survey of 10,000 U.S. diners concerning 24 top fast food brands, found that Chick-fil-A rules the coop at 83 percent, with…
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ICX Association extends entry deadline for annual Elevate Awards
March 14, 2017
Nomination deadline for the Association's annual awards has been extended to April 3.
read nowStudy: Americans still love In-n-Out, Chik-fil-A , Chipotle, Firehouse, Marco's Pizza
March 7, 2017
Chipotle, Chick-fil-A, Marco's Pizza, Firehouse Subs and In-n-Out still top the list of Americans' favorite fast food chains, according to a consumer study…
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Restaurant numbers drop as diners stay home
February 27, 2017
A series of restaurant industry polls and data analyses indicated significant change is underway in the restaurant industry, much of it not particularly…
read nowResearch: Worldwide political uncertainty = unpredictable economies
February 24, 2017
The wildly fluctuating and uncertain political climate in both the U.S. and Europe may cause some real problems for the economy this year for both areas, while…
read nowWendy's plans to have kiosks in more than 1,000 North American restaurants in 2017
February 23, 2017
More than 1,000 Wendy's restaurants in North America will have kiosks in 2017, Chief Information Officer David Trimm stated at the company's recent investor…
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FastCasual accepting nominations for Top 100 Movers & Shakers
January 4, 2017
FastCasual is taking nominations for its annual list of Top 100 Movers & Shakers, which honors the brands and executives leading the fast casual restaurant…
read nowStudy: QSR and Fast Casual only restaurant segments to see traffic growth in '17
January 3, 2017
If there's a bright spot in the restaurant industry outlook for the year ahead, at least one data analysis and research company believes it will be in the…
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Delivery data: Mac and cheese, oxtail soup top 2016 at-home orders
December 15, 2016
The market for home-meal delivery grew substantially over the past year, and Grubhub, a mobile food-ordering company, has used data about those deliveries to…
read nowFishbowl, Olo integrating to allow operators to leverage online ordering data for better customer engagement
December 6, 2016
Fishbowl and Olo are integrating their platforms to allow restaurant operators to leverage online ordering data as a source for identifying customers and…
read nowQ3 restaurant visits decline, fast casual is no exception
December 6, 2016
Although traffic growth at U.S. restaurants remained flat during the first half of 2016, Q3 results were even worse, according to The NPD Group, which found…
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Technomic downgrades restaurant growth projections
November 29, 2016
The company said its May results released for the two-year period were overly optimistic and that declining traffic across food service has prompted the…
read nowFree webinar: How to Create Loyal Guest Behavior
September 1, 2016
Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results.
read nowThe QSR IT industry's future is both competitive and rosy, report finds
August 24, 2016
The QSR IT market is getting crowded according to a Transparency Market Research report released this week. The abundance of software companies offering…
read nowTechnomic report says customers blame restaurants for third-party delivery service failures
August 23, 2016
Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…
read nowRSR reveals digital gift card winners
August 23, 2016
Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations."
read nowSmoothie system sales down, the NPD Group finds
July 25, 2016
Dollar sales of smoothie makers declined during the first part of 2016, a press release said. According to the NPD Group, a global information company, dollar…
read nowGrubhub offers restaurateurs access to consumer ratings and reviews
July 12, 2016
Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides…
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