People Report Summer Camp analysts discuss workforce forecast

by Kim Williams — Reporter, NetWorld Alliance

People Report Summer Camp addresses the rapidly changing marketplace and the ever-expanding ability to connect and engage via technology and social media.

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Commentary: Digital signage getting McInteractive under the Golden Arches

by Christopher Hall — w, t

McDonald's deploys a giant billboard in Sweden where customers can play along in a game of virtual ping pong for the chance to win free food.

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Burger King digital menu boards take Marketing Week honors (Video)

by Christopher Hall — w, t

Digital menu boards deployed at U.K. Burger Kings had contest judges asking 'what took so long?'

NRA 2011: Food safety legislation on the horizon

by Alicia Kelso — Editor, QSRWeb.com

New regulations on imports, locally-grown produce go into effect beginning in 2012.

Subway Café provides a different franchising option

by Alicia Kelso — Editor, QSRWeb.com

Sandwich chain's concept continues slow expansion and testing.

NRA 2011: Food Truck Spot doubles from inaugural year

by Alicia Kelso — Editor, QSRWeb.com

Exhibitors discussed increase in leads and enthusiasm for the mobility segment.

McDonald's Europe expects kiosks to increase jobs

More than 800 kiosks are taking orders -- not jobs -- at McDonald's restaurants throughout Europe.

NRA 2011: McCafé digital menu board project largest in world

by Alicia Kelso — Editor, QSRWeb.com

McDonald's, Stratacache discuss the benefits of having the digital platform in place.

NRA 2011: Kitchen Innovation pavilion shows green, more

by Alicia Kelso — Editor, QSRWeb.com

From vegetable washers to the Coca-Cola Freestyle, the technology is diverse.

Commentary: Ronald McDonald creator defends character

As tens of thousands sign a petition to retire the famous mascot, the clown's architect wonders where the responsibility belongs.

Sales relationships critical for successful catering program

by Alicia Kelso — Editor, QSRWeb.com

Managers should focus on training, tracking tools, time management and effective strategies.

Trending Now: The growth of see-through food

By Mindy Armstrong

New concept launch: From ideation to franchising

by Alicia Kelso — Editor, QSRWeb.com

Fledgling concept creators discuss challenges, offer tips in starting a restaurant business from scratch.

Dine Out for No Kid Hungry sets ambitious goals

by Kim Williams — Reporter, NetWorld Alliance

Cause-marketing programs provide restaurants with redemption rate incentives.

McDonald’s franchisee embracing green efforts

by Alicia Kelso — Editor, QSRWeb.com

California operators working toward LEED Gold certification.

Where’s the beets? Vegetarian options rare in QSR segment

Analysts say the demand for vegetarianism isn't high enough to warrant a spot on the competitive menu space.

Chains use blogs to offer a kitchen perspective

by Alicia Kelso — Editor, QSRWeb.com

Arby's, Dunkin' Donuts now featuring a behind-the-scenes look from a culinary point-of-view.