8 loyalty program mistakes restaurants make

by Mandy Wolf Detwiler — Editor, Networld Media Group

Loyalty programs can be a tricky business. Avoid these common mistakes when crafting and deploying your customer rewards program.

A&W training program gives franchisees leg up

by Mandy Wolf Detwiler — Editor, Networld Media Group

A&W has a new training program designed to help franchisees get their footing before working in their own stores. The company has a new director of training…

Restaurant technology takes center stage at Elevate Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

Learn why high oleic soybean oil is a win-win for restaurants, diners

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Soybean oil is the leading edible oil on the global landscape and the latest innovation from the U.S. soy industry. The big reason? It’s proving valuable…

How to hire young employees

Hiring isn't easy for any business owner. Here's advice on hiring young crew members.

Germicidal light: New tools in the war against restaurant pathogens

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts weigh in on what tools are available to ensure a facility is safe from dangerous pathogens

AI bots help bring relief to labor-strapped QSRs

by Kevin Damask — Editor, Digital Signage Today

Quick service restaurants, continuously looking for ways to improve service and stay on top of technology trends, are turning to AI voice robots to stem labor…

Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

Examining all the benefits of high oleic soybean oil

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

High oleic soybean oil offers benefits to restaurants as well as dining customers, from nutritional aspects to extended fry life.

Webinar deep dives into modern loyalty programs

by Mandy Wolf Detwiler — Editor, Networld Media Group

Transactions are just the tip of the loyalty iceberg. This webinar deep-dives below the surface to explain how to get more out of your rewards program.

P.F. Chang's, Shipley Do-Nuts, WOWorks, Oath Pizza share ways to lure multi-unit operators

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Franchisors need strong listening and communication skills, as well as a strong brand foundation, when looking to partner with multi-unit franchisees.

Focus Brands, Wing Shack, Jamco leaders talk data control, loyalty strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Regaining control of data is paramount for restaurant brands after two years of data collection being in the hands of third-party delivery partners.

Taco Del Mar ready to grow with local focus, great food

by Mandy Wolf Detwiler — Editor, Networld Media Group

Taco Del Mar once had upwards of 300 stores. Now, wth just under 100, and new ownership, the brand is eager to grow with a local focus and great food.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Chick-fil-A, P.F. Chang's, IHOP leaders share tips for successful franchisor-franchisee connection

Top restaurant brands offer insight on what factors are critical in developing a successful franchisor-franchisee relationship.

Bonchon, Asian Box, Zoup Eatery leaders discuss hiring, retention best practices

by Mandy Wolf Detwiler — Editor, Networld Media Group

Hiring and retention remains a critical issue plaguing the restaurant industry today. A panel of experts at the Restaurant Franchising & Innovation Summit…

Cowboy Chicken, Fazoli's, CKE Restaurant leaders offer insight on reducing labor shortage pains

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is proving to be a panacea to the restaurant industry’s labor challenges while also presenting a consistent way to drive…

Original ChopShop, McAllister's, Mutt's Canine Cantina leaders share clever marketing tips

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel discussion at the Restaurant Franchising and Innovation Summit examined ways to market without breaking the budget.

Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.