Focus Brands, Wing Shack, Jamco leaders talk data control, loyalty strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Regaining control of data is paramount for restaurant brands after two years of data collection being in the hands of third-party delivery partners.

Taco Del Mar ready to grow with local focus, great food

by Mandy Wolf Detwiler — Editor, Networld Media Group

Taco Del Mar once had upwards of 300 stores. Now, wth just under 100, and new ownership, the brand is eager to grow with a local focus and great food.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Chick-fil-A, P.F. Chang's, IHOP leaders share tips for successful franchisor-franchisee connection

Top restaurant brands offer insight on what factors are critical in developing a successful franchisor-franchisee relationship.

Bonchon, Asian Box, Zoup Eatery leaders discuss hiring, retention best practices

by Mandy Wolf Detwiler — Editor, Networld Media Group

Hiring and retention remains a critical issue plaguing the restaurant industry today. A panel of experts at the Restaurant Franchising & Innovation Summit…

Cowboy Chicken, Fazoli's, CKE Restaurant leaders offer insight on reducing labor shortage pains

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is proving to be a panacea to the restaurant industry’s labor challenges while also presenting a consistent way to drive…

Original ChopShop, McAllister's, Mutt's Canine Cantina leaders share clever marketing tips

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel discussion at the Restaurant Franchising and Innovation Summit examined ways to market without breaking the budget.

Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

Wow Bao leader talks career growth, how ghost kitchens can drive success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a…

Restaurant seating is more than just a place to sit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Seating plays an important part in a restaurant's overall design and aesthetic.

Pollo Campero has long tradition of unique food, successful operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pollo Campero had a record year in 2021. Blas Escarcega, director of franchise development, explains what's behind the Central American concept and how it is…

Digital menu boards on the rise at QSRs

by Kevin Damask — Editor, Digital Signage Today

While breakthroughs in digital menu boards are exciting for the digital signage industry, David Vance, from Mood Media, believes there is a lot more on the…

QSR restaurant design changing for speed, service

by Mandy Wolf Detwiler — Editor, Networld Media Group

QSR restaurant design is changing. Brands are rethinking their overall dining rooms and drive-thrus to increase speed and service.

Rascal House's catering, delivery programs set it apart in crowded field

by Mandy Wolf Detwiler — Editor, Networld Media Group

Rascal House's concept is heavy on delivery and catering. Learn what sets the company apart in the QSR space and how the six-unit company plans to grow.

Chill-N Nitrogen Ice Cream has cool concept ready for franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Chill-N Nitrogen Ice Cream has a creative concept that puts customers squarely in the middle of the creation process. The eight-unit company plans to franchise…

Panda Express celebrates Lunar New Year with specialty campaign

by Mandy Wolf Detwiler — Editor, Networld Media Group

Panda Express, a 2,200-unit family-owned American Chinese brand, has created a specialty game just in time for the Lunar New Year. Kevin Holmes, executive…

How McDonald’s helps low vision customers with self-serve kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit last month got an inside look at this project during a "Lunch And Learn" session, titled, "Making Self-Service…

Is there an end in sight for The Great Resignation?

by Mandy Wolf Detwiler — Editor, Networld Media Group

Employees are leaving their positions in droves. What can operators do to keep their businesses fully manned?

How Chick’nCone’s Instagrammable product wows franchisees

by Mandy Wolf Detwiler — Editor, Networld Media Group

Chick'nCone combines the best of both worlds: sweet and salty. The concept thrives on social media and has gained an instant following, making it an attractive…