Experts share insight on keeping franchisees happy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A top challenge for franchisors is keeping franchisees engaged, happy and aligned with brand goals. Experts offered up tips and best practices to do just that…

Southern Classic Chicken’s recipe for success: Longevity, pricing and big focus on taste

by Mandy Wolf Detwiler — Editor, Connect Media

Southern Classic Chicken has a "cult-like" following in Louisiana. Managing Director Tom O'Keefe explains how the company's taste profile and longevity have…

Panera Bread execs: We're not afraid of taking risks

by Mandy Wolf Detwiler — Editor, Connect Media

Eduardo Luz, chief brand and concept officer, and Rob Sopkin, SVP, chief development officer, at Panera Bread, shared the keynote at the Fast Casual Executive…

Delivery wars heat up as services turn to OOH advertising

by Kevin Damask — Editor, Digital Signage Today

The delivery service wars — battles between DoorDash, UberEats and Grubhub — have been raging for several years as each brand jockeys for position as the…

Tips for getting quick-service catering up and running

by Mandy Wolf Detwiler — Editor, Connect Media

Quick-service restaurants may find that adding a catering component adds much needed revenue as sales dip due to the COVID-19 pandemic.

Multi-unit franchisors talk expansion plans, issues plaguing growth

by Mandy Wolf Detwiler — Editor, Connect Media

Franchising can be difficult in the best of times, but add in supply chain issues, labor shortages and a pandemic and it can be downright impossible. A panel…

Franchise experts offer insight, best practices for attaining success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Four franchise industry leaders shared tips, insight and best practices for achieving success as a franchise and franchisee at the 2021 Restaurant Franchising…

Andy's Frozen Custard is all about quality and complex simplicity

by Mandy Wolf Detwiler — Editor, Connect Media

Andy's Frozen Custard, which operates 100 stores, follows an operational philosophy of 'complex simplicity' and it's proven key to making the brand a standout…

How top brands are tackling kitchen design, third-party delivery challenges

by Mandy Wolf Detwiler — Editor, Connect Media

Two panel discussions at the recent Restaurant Franchising and Innovation Summit focused on modern kitchen design and third-party delivery services. Experts…

Why menu innovation is at the heart of restaurant industry

by Mandy Wolf Detwiler — Editor, Connect Media

A panel talk at Networld Media Group’s Restaurant Franchising and Innovation Summit focused on menu development with experts sharing insight on cost margins…

Krystal celebrates Atlanta with immersive design

by Mandy Wolf Detwiler — Editor, Connect Media

Krystal Restaurants teamed up with an Atlanta design firm to celebrate the culture, heritage and spirit of the town it calls its headquarters. We talked to the…

Digital marketing proves key as QSRs 're-get' to know customers

Creative brand marketing, especially digital advertisements, will be among the most important promotional tools QSRs can leverage as consumers return to their…

Jeremiah’s Italian Ice a ‘frozen force’ with explosive growth

by Mandy Wolf Detwiler — Editor, Connect Media

With 200 franchise agreements across 70 different groups, and an additional 182 units awarded across six area representative territories, Jeremiah's Italian…

Restaurant leaders share insight on top challenges, how to succeed

by Mandy Wolf Detwiler — Editor, Connect Media

A panel talk at Networld Media Group's Restaurant Franchising and Innovation Summit focused on restaurant leadership development and experts shared insight on…

Digital marketing plays big role as QSRs 're-get' customers

Creative brand marketing, especially digital advertisements, will be among the most important promotional tools QSRs can leverage as consumers return to their…

How Odd Burger is striving to bring its plant-based concept to the masses

by Mandy Wolf Detwiler — Managing Editor, Pizza Today

Plant-based options are booming with consumer interest and one Canadian QSR is primed to benefit. Find out how Odd Burger aims to grab the attention of vegans…

Google still top restaurant search tool, false reviews remain challenging

by Mandy Wolf Detwiler — Managing Editor, Pizza Today

Google users utilize the 'near me' feature when searching for nearby restaurants. But consumers are also using other sites to find dining places and false…

Are mask, vaccination rules too harsh on restaurants?

by Cherryh Cansler — Publisher, FastCasual.com

Restaurant operators are starting to feel a sense of deja vu as cities around the country re-instate mask mandates in an effort to protect consumers from the…

Waba Grill flares up sales with digital drive-thru menus

by Kevin Damask — Editor, Digital Signage Today

WaBa Grill, a fast casual known for healthy rice bowls, fresh chicken and Ribeye steak, was looking for new ways to entice customers and lift overall sales.

Focus Brands International leader talks success in the post-COVID world

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Focus Brands International President Beto Guajardo shared his insight, as well as personal and professional lessons in business growth, during his keynote…