Features
ICX Association names award winners in interactive customer experience
by David Drain
The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…
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Popeyes nudges chicken sandwich wars into new territory with 'nuggets'
by S.A. Whitehead — Food Editor, Net World Media Group
The brand that fired the opening salvo in the chicken sandwich wars, Popeyes, is returning to the firing line on July 27 to engage its competitors in a new…
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CKE's international president keynoting 1-day virtual event
Designed with busy schedules in mind, #QSRNext features 30-minute, hard-hitting sessions.
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1 franchisee's story: 'Subway is working against us'
As Subway announced what it called its “biggest changes in the brand's history,” at least one franchisee wondered why they didn't include more direct answers…
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Subway to launch 'biggest changes in brand's history' on July 13
From its fresh-baked loaves, to some of its signature proteins, Subway said it will soon be a changed brand, thanks to the biggest menu revamp in its history.
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Restaurant running short of workers? Experts say brands must look within for answers
by S.A. Whitehead — Food Editor, Net World Media Group
While many believe the answers to the current labor issues in the restaurant industry lie in bringing vast amounts of new workers into the restaurant sector…
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Investment group buys Lee's Famous Recipe
Artemis Lane Partners-backed business has purchased Lee's Famous Recipe.
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Dunkin' offers up a 'bit o' the bubbly' — its twist on a trend whose time has come
by S.A. Whitehead — Food Editor, Net World Media Group
Dunkin's latest beverage innovation is not one of the popular boba, or bubble teas, but it sure does capture the sense of fun that such drinks evoke. In fact…
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Plant Power Fast Food: Mission-rooted and ready to grow
by S.A. Whitehead — Food Editor, Net World Media Group
Plant Power Fast Food is not a restaurant, says its co-CEOs, but a mission.
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McDonald's, In-N-Out, Subway facing legal issues
McDonald's, Subway and In-N-Out are facing developments in court cases that may have repercussions for other QSR chains.
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June 22 webinar uncovers the labor shortage solution you already have in-house
by S.A. Whitehead — Food Editor, Net World Media Group
You know how you can be searching for your sunglasses, only to find they were on your head the whole time? On June 22 a free webinar will show participants how…
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Why buying cars, cruising with pets are a QSR's best friends
by S.A. Whitehead — Food Editor, Net World Media Group
Dig deep enough into QSR data and you can discover some pretty interesting and sometimes quirky things about people who patronize fast food establishments.
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Survey: Fast food/fast casual face-off intensifying
The lines are blurring but the battle is intensifying for customers between fast food and fast casual restaurants, according to a survey identifying a number…
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A&W's excellent adventure in quiz-based marketing
by S.A. Whitehead — Food Editor, Net World Media Group
"What kind of road tripper are you?" By digitally asking customers that simple question, A&W managed to establish something akin to the pandemic-restricted…
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Quelling QSRs' labor pains: Why things must radically change
by S.A. Whitehead — Food Editor, Net World Media Group
In this second of a two-part series on the restaurant industry labor crisis, restaurateurs and industry experts pinpoint the answers all feel are urgently…
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A frank talk with Yum's recently retired CEO enthralls in 'Rebounding on Steroids' webinar
by S.A. Whitehead — Food Editor, Net World Media Group
Greg Creed led the QSR powerhouse, Yum Brands, for five years and developed some very definite views on what works and what doesn't when it comes to restaurant…
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Wendy's design strategy: Mix it up to meet customers where they're at
by S.A. Whitehead — Food Editor, Net World Media Group
Wendy's store design team has a new mantra: "Meet customers where they're at."
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McDonald's works with Biden administration to boost vaccine awareness
Want to get an important message across to Americans? Fast food may be the answer.
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Why no workers? Answering a prickly QSR question
by S.A. Whitehead — Food Editor, Net World Media Group
At least one organization is reporting 76% of the many current and former restaurant workers leaving the industry said they are doing so because they're not…
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DoorDash changes pricing, offers 15% commission option
DoorDash is launching a sliding scale pricing structure for local restaurants that it says is intended to give operators options to make more money and adjust…
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