Google still top restaurant search tool, false reviews remain challenging

by Mandy Wolf Detwiler — Managing Editor, Pizza Today

Google users utilize the 'near me' feature when searching for nearby restaurants. But consumers are also using other sites to find dining places and false…

Are mask, vaccination rules too harsh on restaurants?

by Cherryh Cansler — Editor, FastCasual.com

Restaurant operators are starting to feel a sense of deja vu as cities around the country re-instate mask mandates in an effort to protect consumers from the…

Waba Grill flares up sales with digital drive-thru menus

by Kevin Damask — Editor, Digital Signage Today

WaBa Grill, a fast casual known for healthy rice bowls, fresh chicken and Ribeye steak, was looking for new ways to entice customers and lift overall sales.

Focus Brands International leader talks success in the post-COVID world

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focus Brands International President Beto Guajardo shared his insight, as well as personal and professional lessons in business growth, during his keynote…

A peek at the typical McDonald's fan

Think the typical McD's fan is someone still in high school? Nope. It's more like who's driving that teenage to high school.

Organic juice QSR jumps on self-order kiosk bandwagon

Clean Juice installed its first kiosk to provide faster ordering, faster service and a way to address the labor shortage.

Self-order kiosk complements QSR’s ‘store of the future’

Since installation, more than a third of Red Rooster's customer orders are placed at self-order kiosks, which have improved customer convenience and store…

Why and how QSR kitchens are going green

by S.A. Whitehead — Food Editor, Net World Media Group

Veteran restaurant designer Michelle Bushey explains the why and the how behind the QSR category's growing trend toward greener kitchens.

Popeyes nugget launch today: Will the chicken-crazed behave this time?

Referring to its new chicken nuggets as something akin to bite-sized bits of its wildly popular chicken sandwich, Popeyes launches the menu additions today…

Bar Rescue’s Jon Taffer relays ways to ignite your dine-in 'atmosphere'

In this free webinar, Bar Rescue's Jon Taffer gives restaurateurs the scoop on how what you're playing on your in-store TV monitors affects your bottom line.

Restaurants hungry for digital signage

by Kevin Damask — Editor, Digital Signage Today

Prior to the COVID-19 pandemic, digital signage technology upgrades at drive-thrus were a mixed bag across the fast casual and quick-service restaurant…

Summit attendees, sponsors working together to help Atlanta's homeless

Over 300 attendees will spend an hour filling 1,500 bags with essential items for the homeless during the Community Give Back Party at the Restaurant…

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

Sparkling water bubbles to the surface in QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

Sparkling waters — which some consider strictly the domain of higher service categories than QSRs — are now bubbling to the surface at quick-service brands…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

ICX Association names award winners in interactive customer experience

by David Drain

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…

Popeyes nudges chicken sandwich wars into new territory with 'nuggets'

by S.A. Whitehead — Food Editor, Net World Media Group

The brand that fired the opening salvo in the chicken sandwich wars, Popeyes, is returning to the firing line on July 27 to engage its competitors in a new…

CKE's international president keynoting 1-day virtual event

Designed with busy schedules in mind, #QSRNext features 30-minute, hard-hitting sessions.

1 franchisee's story: 'Subway is working against us'

As Subway announced what it called its “biggest changes in the brand's history,” at least one franchisee wondered why they didn't include more direct answers…

Subway to launch 'biggest changes in brand's history' on July 13

From its fresh-baked loaves, to some of its signature proteins, Subway said it will soon be a changed brand, thanks to the biggest menu revamp in its history.