How to amplify your leadership impact by leading with influence

by Jim Knight — Founder & CEO, Knight Speaker

Leading with influence focuses on building trust, empathy and a shared vision to inspire teams toward higher engagement and growth, moving beyond traditional…

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Visibility Is Security: The Compliance Risk of Internal Team Communication

Your biggest security risk isn't external - it's your internal communication. Discover how using personal chat apps for work creates massive compliance risk…

The Legal Liability of Unmonitored Work Group Chats

There comes a point where the informal chat apps that got your business off the ground become a serious liability, creating legal, HR, and financial risks that…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

The power of why: no budget needed

by Kathleen Wood — Founder, K. Wood Partners

Founders are encouraged to anchor their leadership, decision-making and momentum to their "why," which is presented as their most powerful, zero-cost asset for…

Former KFC marketing lead takes helm as Long John Silver's CMO

December 8, 2025

Long John Silver's has hired former KFC director of retail marketing Laura Curth Ellis to serve as chief marketing officer. As CMO, Ellis will lead the brand's…

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

50 Funny Work Chat Names for Restaurant Teams

Boost morale with a unique work group chat name! Discover 50+ funny and creative work chat names for your restaurant's kitchen, servers, bar staff, and…

Exploring link between employee engagement, exceptional customer experiences

by Jim Knight — Founder & CEO, Knight Speaker

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged team. The energy your people bring to…

You're Not a Bad Restaurant Manager. You're Just Stuck in the Nagging Cycle.

Great leaders don't chase down tasks; they build systems. Instead of chasing after people in the work chat, it's time to use a work chat app that has built-in…

The Best Work Chat App for Restaurant Owners Who Care About Work-Life Balance

Personal chat apps fuel restaurant staff burnout by blurring work-life boundaries. The solution? A dedicated work chat app where you can silence after-hours…

From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Connect Media

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

How to unlock your inner rock star and inspire your team to greatness

by Jim Knight — Founder & CEO, Knight Speaker

True leadership, or "rock star leadership," moves beyond simple task management to inspire teams by leading with energy, passion, authenticity and a commanding…

Strategies to lead through a cultural transformation in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

November 6, 2025

How to successfully navigate the inevitable challenges of organizational culture change by emphasizing clear communication, leading by example, empowering…

Krystal owner promotes Ryan Russell to chief of staff

October 27, 2025

SPB Hospitality, the owner of Krystal, has promoted Ryan Russell to chief of staff.

Taco Bell expands education benefits, citing improved employee retention

October 24, 2025

Taco Bell is increasing its investment in its 250,000-plus team members following 20 consecutive quarters of same-store sales growth. The company reports that…

How transformational leadership sparks growth, loyalty in the modern workplace

by Jim Knight — Founder & CEO, Knight Speaker

Transformational leadership elevates the modern workplace by inspiring employees through purpose, vision and personal connection, which ultimately fosters…