Why small businesses treat loyalty like a luxury — and why that’s killing them

by David Strauss — SVP Sales, SumUp

In an era of declining general traffic, the most successful QSR operators are those who treat loyalty and retention as a core operational priority rather than…

Design experiences that earn loyalty from day one

Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.

Presented by Service Management Group

Nestlé: Co-creating the future of breakfast

Building a global insight community for the largest food and beverage company in the world

Presented by Service Management Group

Chick-fil-A offers free chicken biscuit to rewards program members

February 17, 2026

Chick-fil-A is offering a free Chick-Fil-A Chicken Biscuit through its app for Chick-fil-A One rewards program members from today through Feb. 28, according to…

Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

Krystal's new loyalty program focuses on gamification, exclusive perks, seamless experience

by Mandy Wolf Detwiler — Editor, Connect Media

Slider chain Krystal partnered with PAR Punchh to launch its new loyalty program, Club Krystal, which offers personalized, gamified rewards, seamless…

Burger King revamps Royal Perks loyalty program

November 6, 2025

Burger King has revamped its loyalty program called Royal Perks, according to company news.

Toppers Pizza launches revamped rewards program

October 1, 2025

Toppers Pizza has launched its Upper Crust Society, a restructured rewards program designed to make earning and redeeming points faster and more rewarding for…

Krystal launches nationwide loyalty program

October 1, 2025

Krystal has launched the Club Krystal loyalty program to expand the brand's digital experience.

KFC stages comeback with 'Free Bucket On Us' in-app offer

July 16, 2025

KFC is making a bold play to reclaim its fried chicken crown, launching a "comeback era" highlighted by a "Free Bucket On Us" digital offer available…

Why White Castle owns the night with late, 24/7 hours

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle turns to Night Castle late at night. With restaurants open until 1 a.m. or later, the brand has become an oasis for late-night Cravers.

7 Game-Changing Trends That Will Define Fast Casual & QSR in 2025

Explore 7 key trends shaping fast casual and QSR in 2025—from kitchen tech to loyalty 3.0—and learn how top brands are using data to drive smarter operations.

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

Great American Cookies, Marble Slab Creamery launch co-branded app

November 1, 2024

Sister brands Great American Cookies and Marble Slab Creamery have launched an app and loyalty program, the Great American Cookies and Marble Slab Creamery…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…