McDonald's to customers: Mask-up, but hold up on dining in

July 27, 2020

McDonald's is now mandating that its QSR customers mask up, just like its employees, and is also postponing opening dine-in options for another 30-day period…

Taco John's leadership moves from Wyoming to new Minneapolis facility

July 23, 2020

Taco John's is now basing its expanded leadership team at its new Franchise Support Center in Minneapolis.

Del Taco does 'guac-thrus' for National Drive-thru Day

July 23, 2020

Just in case you missed this one in your Hallmark Holidays calendar book, Friday is National Drive-thru Day in the U.S. And for Del Taco, that is plenty reason…

7 benefits of taking the Fast Casual Executive Summit virtual

by Cherryh Cansler — Editor, FastCasual.com

The virtual version of the Fast Casual Executive Summit is Oct. 20-21. Registration is open and is free to the first 500 restaurant executives who sign up.

NRA sends emergency restaurant support plan to legislators

The National Restaurant Association tells Congress the industry needs help and it needs it now.

KFC closes corporate-owned Florida stores

July 14, 2020

KFC closed its corporate-owned store dining rooms in Florida this week due to increasing numbers of COVID-19 cases there, according to Reuters.

Coca-Cola rolls out contactless Freestyle beverage dispenser

July 13, 2020

The Coca-Cola Co. is rolling out contactless, triggered via smartphone, for its Freestyle self-service dispenser used in restaurants, as the coronavirus…

The tricky business of covering a QSR's COVID-19 costs

by S.A. Whitehead — Food Editor, Net World Media Group

Masks, gloves, anti-viral sprays and all the many other additional costs QSRs have to take on in order to also take on business in a pandemic really add up.

McDonald's puts dine-in reopening on 3-week hold

July 2, 2020

McDonald's Corp. will halt its reopening plans for dine-in at U.S. locations, due to increasing numbers of COVID-19 cases. The chain reopened 2,200 of its…

FastCasual accepting nominations for 2020 Perfect Pitch

FastCasual is accepting nominations until July 31 for the annual Perfect Pitch.

US franchise giant files Chapter 11; its Pizza Hut, Wendy's locations remain open

July 1, 2020

With more than 1,200 Pizza Hut locations and nearly 400 Wendy's stores, NPC International Inc. is the nation's largest restaurant concept franchisee by units.

QSR customer satisfaction: Dunkin' outdoes Starbucks, Domino's dominates Papa John's

In the fine art of keeping happy customers, there were a few upheavals and a newcomer or two.

Using Back-of-House Systems to Fight COVID-19

Cleanliness always has been a determinant in the success of a restaurant. A dirty facility, be it the interior or exterior, can quickly turn away prospective…

Making Your Restaurant Safe Again - Give Guests Confidence to Return

We looked at a recent study of top things people say are important as they look at dining again, and how you can provide those things to bring your customers…

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Spike in COVID-19 cases not hindering drops in restaurant transaction declines

June 22, 2020

The spikes in COVID-19 cases in states that have reopened restaurant dine-in services haven't yet impacted the continuing improvement in major restaurant chain…

&pizza COO breaks down the business-building power of activism

On the unofficial national holiday of Juneteenth — commemorating the proclamation of the freeing of slaves in Texas, final remaining U.S. state to do so —  the…

Edible promotes pair to operations leadership

June 17, 2020

Edible has expanded its operations team by promoting two in-house executives to what the brand sees as key operating roles moving forward. Former Executive…

Ritual to launch contactless ordering tool for Chicago restaurants

June 16, 2020

Ritual, a Toronto-based mobile ordering startup, has launched a tool in the U.S. — Ritual One — to allow small, independent restaurants in Chicago provide…

US restaurant transaction decline easing up a bit

June 15, 2020

U.S. restaurant chain customer transactions were down -14% for the week ending June 7, revealing improvement for an industry hard hit by the COVID-19 pandemic.

Wendy's responds to homicide, fire at Atlanta store

June 15, 2020

Authorities have ruled the death of an Atlanta man — shot by police at a Wendy's location —  as a homicide. Rayshard Brooks, 27, was shot repeatedly in the…