Operations News & Media

How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, Connect Media

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

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McDonald’s to replace self-serve beverages

September 8, 2023

McDonald's will be transitioning away from self-serve beverage stations in dining rooms across the U.S. by 2032, according to an email from a company…

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Howdy Homemade Ice Cream becomes official ice cream of soccer club

September 8, 2023

Howdy Homemade Ice Cream has been named the official ice cream brand of the Lubbock Matadors Soccer Club in Lubbock, Texas, according to a press release.

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Twisted by Wetzel's will open 2nd LA-area location this fall

September 8, 2023

Wetzel's Pretzels will open a second Twisted by Wetzel's location in California this fall, according to a press release.

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Savvy Sliders to open first Texas unit

September 6, 2023

Michigan-based Savvy Sliders will open its first store in Texas, in San Antonio, on Sept. 7. A grand opening celebration is expected, according to a press…

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5 tips to design a solid background check policy

by Jeff Ernste — Chief Sales Marketing Officer, Orange Tree Employment Screening

Employee background checks, now an integral part of the hiring process, have been widely adopted by organizations across the country. Is it right for the QSR…

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Rick Lenny to retire from McDonald's board of directors

September 5, 2023

Richard "Rick" Lenny will retire from the McDonald's board of directors effective Oct. 31, according to a press release.

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Checkers & Rally's expand Georgia footprint

September 1, 2023

Checkers and Rally's has opened a location in Brunswick, Georgia under the helm of Valerie Babb and Danny Linderman, according to a press release.

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Great American Cookies, Marble Slab Creamery co-branded unit hits Pacific Northwest

September 1, 2023

FAT Brands Inc. has announced that a co-branded Great American Cookies and Marble Slab Creamery location has opened in Happy Valley, Oregon. It's the first…

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Jack in the Box continues fundraiser with No Kid Hungry

September 1, 2023

Jack in the Box is continuing its partnership with No Kid Hungry. During the month of September, guests who donate $1 to No Kid Hungry will receive a coupon…

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Unlocking commercial kitchen efficiency with thermal printing technology

In the modern, professional kitchen, precise control over heat and temperature has transformed how technology integrates into culinary operations. Such…

Presented by Star Micronics America

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Upside rescues over 1 million pounds of food

August 31, 2023

Upside, a technology company that strives to increase the financial power of people and retailers, has rescued over 1 million pounds of food through its 1…

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Deep dive into restaurant food waste, sustainability challenges

by Mandy Wolf Detwiler — Editor, Connect Media

In a world where gastronomical delights intertwine with pressing environmental concerns, our plates hold the power to shape the future.

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Layne's Chicken Fingers acquires 3 units in College Station, Texas

August 31, 2023

Layne's Chicken Fingers corporate operation has acquired three locations in College Station, Texas. The units had been under the helm of the brand's owner…

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Restaurateur, rapper who bought Russia's Starbucks take over country's Domino's Pizza units

August 31, 2023

Russians will still be able to get pizza in its home country. The Russian restaurateur and rapper who took over Russia's Starbucks outlets in 2022 have…

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Interactive Customer Experience Summit panel to discuss common drive-thru issues

August 30, 2023

As the food service industry navigates a landscape increasingly defined by speed and convenience, a panel session at the Interactive Customer Experience…

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KFC Foundation donates $1M for community projects

August 30, 2023

The KFC Foundation is donating $1 million in community projects for 100 non-profit organizations, according to a press release.

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Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit

August 30, 2023

Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…

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Great American Cookies makes return to Orlando

August 29, 2023

Great American Cookies returns to Orlando with a new location, a conversion from a Nestle Toll House Café by Chip by FAT Brands, parent company to Great…

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Carl's Jr., Hardee's exceed annual fundraising campaign goal

August 29, 2023

Hardee's and Carl's Jr. recently held its annual Stars for Heroes fundraiser in which guests had the option to donate $1 or more at the register to benefit USA…

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